Food & Beverage Attendant

Shangri-La Group; Cairns Regional; On-site; AUD 42,000 - 63,000; Full time

Benefits offered by this job

Duty meals

Accommodation discounts

Shangri-La Academy

Career development across Shangri-La

Job summary

Shangri-La the Marina, Cairns is seeking enthusiastic and service-focused Food & Beverage Attendants to join our luxury five-star hotel team.

You will deliver attentive and personalised service across our outlets and events, ensuring operations run smoothly and guest interactions are memorable.

This role offers career development within the Shangri-La Group, duty meals, accommodation discounts and access to Shangri-La Academy.

Qualifications

• Previous Food & Beverage or hospitality experience is desirable, but not essential.
• Excellent communication and interpersonal skills.
• Positive, friendly and professional attitude.
• Strong attention to detail and personal presentation.
• Ability to work effectively as part of a diverse team.
• Willingness to learn and develop hospitality skills.
• Flexibility to work across shifts, including mornings, evenings, weekends and public holidays.

Responsibilities

• Providing warm, friendly and professional service to all guests.
• Taking food and beverage orders accurately and efficiently.
• Serving food and beverages in accordance with hotel standards.
• Preparing and setting up restaurants, bars, function spaces and other Food & Beverage areas.
• Maintaining high standards of cleanliness, hygiene and presentation.
• Assisting with functions, events and other hotel Food & Beverage operations.
• Maintaining knowledge of our food and beverage offerings.
• Responding to guest requests and enquiries in a professional and timely manner.
• Working closely with colleagues and other departments to ensure a seamless guest experience.
• Maintaining high standards of cleanliness and presentation.
• Following all hotel policies, procedures and Food & Beverage standards.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Professional presentation

Flexibility

Hospitality passion

Job description

Shangri-La the Marina, Cairns is looking for enthusiastic and service-focused Food & Beverage Attendants to join our team.

Whether you are an experienced hospitality professional or looking to take your first step into a career in luxury hospitality, this is an opportunity to work in a dynamic five-star hotel environment where every guest interaction matters.

Deliver exceptional service. Create memorable experiences.

Shangri-La the Marina, Cairns is looking for enthusiastic and service-focused Food & Beverage Attendants to join our team.

Whether you are an experienced hospitality professional or looking to take your first step into a career in luxury hospitality, this is an opportunity to work in a dynamic five-star hotel environment where every guest interaction matters.

About the Hotel

Located beside the Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La the Marina, Cairns is a luxury five-star hotel featuring 255 guest rooms, 19 function venues and extensive food and beverage facilities.

As part of the internationally recognised Shangri-La Group, you will have the opportunity to develop your hospitality career within a global organisation with more than 100 hotels and resorts worldwide.

About the Role

As a Food & Beverage Attendant, you will be an important part of creating memorable dining experiences for our guests.

Working across our Food & Beverage operations, you will deliver attentive and personalised service while ensuring our outlets and functions operate smoothly and to the high standards expected of a luxury five-star hotel.

No two days are the same, and you will have the opportunity to gain experience across different areas of hotel Food & Beverage.

Your Responsibilities

Your responsibilities will include:

• Providing warm, friendly and professional service to all guests.

• Taking food and beverage orders accurately and efficiently.

• Serving food and beverages in accordance with hotel standards.

• Preparing and setting up restaurants, bars, function spaces and other Food & Beverage areas.

• Ensuring tables, service areas and equipment are maintained to a high standard.

• Assisting with functions, events and other hotel Food & Beverage operations.

• Maintaining excellent knowledge of our food and beverage offerings.

• Responding to guest requests and enquiries in a professional and timely manner.

• Working closely with colleagues and other departments to ensure a seamless guest experience.

• Maintaining high standards of cleanliness, hygiene and presentation.

• Following all hotel policies, procedures and Food & Beverage standards.

• Supporting the team during busy service periods and adapting to changing operational requirements.

About You

We are looking for people who are genuinely passionate about hospitality and enjoy creating positive experiences for guests.

To be successful in this role, you will have:

• A genuine passion for delivering exceptional customer service.

• Previous Food & Beverage or hospitality experience is desirable, but not essential.

• Excellent communication and interpersonal skills.

• A positive, friendly and professional attitude.

• Strong attention to detail and personal presentation.

• The ability to work effectively as part of a diverse team.

• The ability to remain calm and professional in a fast-paced environment.

• A willingness to learn and develop your hospitality skills.

• Flexibility to work across a variety of shifts, including mornings, evenings, weekends and public holidays.

Most importantly, you will be someone who enjoys working with people, takes pride in what you do and understands that the little details can make a big difference to a guest's experience.

What’s in it for you?

At Shangri-La the Marina, Cairns, we believe in developing our people and creating opportunities to build a rewarding career in hospitality.

We offer:

• The opportunity to work at an iconic five-star Cairns waterfront hotel.

• Career progression and development opportunities across the Shangri-La Group worldwide.

• Duty meals provided in our fully staffed and maintained team dining facility.

• CBD location on the Cairns waterfront.

• Accommodation discounts across the Shangri-La Group.

• Access to Shangri-La Academy for professional development and learning.

• Hotel performance-based discretionary bonus once a year.

• Additional staff discounts, offers and benefits.

Ready to join our team?

Shangri-La the Marina, Cairns is an equal opportunity employer. We value diversity and inclusion and encourage applications from candidates of all backgrounds.