Night Auditor | Five-Star Front Desk & Overnight Ops

Shangri-La Hotels; Cairns Regional; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Staff benefits

Duty meals

Uniform provided

Shangri-La Academy

Cairns waterfront setting

Job summary

Shangri-La The Marina, Cairns invites applications for an experienced Night Auditor to join our Front Office team. This role oversees all Front Desk activities, supports the Night Supervisor, handles shift handovers, and ensures the Night Audit is completed accurately.

You will manage registrations in Fidelio, monitor arrivals and departures, update room status, and uphold hotel policies. Join a luxury five-star property and enjoy staff benefits and career development opportunities.

Qualifications

• Experience in hotel front office operations.
• Ability to manage shift handovers and maintain accurate records.
• Fidelio PMS experience preferred.
• Strong guest service skills.

Responsibilities

• Manage all Front Desk activities and support the Night Supervisor.
• Discuss shift handover with outgoing GSR and note potential issues.
• Read the Reception Diary and record follow-up items for AM/PM.
• Monitor arrivals, departures and rooms available to sell; review next morning reservations.
• Ensure Traces are actioned or rolled forward to the next day.
• Update Registration Cards and Fidelio Profiles to Shangri-La standards.
• Work with Night Supervisor to ensure compliance with hotel policies.
• Attend to guest needs during the night shift and ensure Night Audit is completed.
• Perform additional duties as assigned by Night Supervisor or Front Office Manager.

Job description

Shangri-La The Marina, Cairns invites applications for an experienced Night Auditor to join our Front Office team. This role oversees all Front Desk activities, supports the Night Supervisor, handles shift handovers, and ensures the Night Audit is completed accurately.

You will manage registrations in Fidelio, monitor arrivals and departures, update room status, and uphold hotel policies. Join a luxury five-star property and enjoy staff benefits and career development opportunities.