Night Auditor & Night Manager - Lead Overnight Front Office

Work Initiatives; Melbourne; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Pullman Melbourne City Centre is seeking an experienced Night Auditor / Relief Night Manager to join the Front Office team. You will handle guest arrivals, departures and stays, process transactions, and maintain cash control with overnight reporting.

The role requires 12 months in a similar hotel role, Night Audit or supervisory experience, and strong attention to financial results and guest service. Night shifts start at 11pm and include a 7-day roster, including weekends and holidays.

Qualifikationen

• Minimum 12 months' experience in a similar hotel role.
• Previous Night Audit and/or Front Office supervisory experience.
• Solid understanding of financial results with strong attention to detail.
• Excellent customer service in a hotel environment.
• Confident in conflict resolution and problem solving.
• Excellent organisation and time management.
• Experience in a fast-paced dynamic environment.
• Availability to work night shift commencing at 11pm.
• Availability to work a 7-day roster including weekends and public holidays.

Aufgaben

• Provide friendly, efficient front office service for arrivals, departures, and stays.
• Process all transactions in line with hotel policy and cash handling procedures.
• Maintain accurate cash handling and accounting sequences.
• Oversee overnight front office operations and guest requests.
• Complete required reporting and address escalations.
• Ensure security, safety, and maintenance issues are followed up.
• Collaborate with the overnight team for smooth operations.

Kenntnisse

Night Audit

Front Office supervisory

Customer service

Attention to detail

Conflict resolution

Time management

Team collaboration

Operations awareness

Tools

Opera Cloud

Jobbeschreibung

Pullman Melbourne City Centre is seeking an experienced Night Auditor / Relief Night Manager to join the Front Office team. You will handle guest arrivals, departures and stays, process transactions, and maintain cash control with overnight reporting.

The role requires 12 months in a similar hotel role, Night Audit or supervisory experience, and strong attention to financial results and guest service. Night shifts start at 11pm and include a 7-day roster, including weekends and holidays.