Night Auditor / Relief Night Manager

Pullman; Melbourne; On-site; AUD 34,000 - 48,000; Full time

Job summary

Pullman Melbourne City Centre is seeking an experienced Night Auditor / Relief Night Manager to join our Front Office team. You will handle guest check-ins/outs, process nightly transactions, and ensure accurate cash handling and reporting.

As the Night Auditor, you will lead the overnight Front Office, assist guests with requests and escalations, and ensure security and OH&S are followed. Availability for night shifts and weekends is required.

Qualifications

• Minimum 12 months of experience in a similar hotel role.
• Previous Night Audit and/or Front Office supervisory experience.
• Strong attention to detail in financial results.
• Excellent customer service with hotel environment knowledge.
• Confident in conflict resolution and problem solving.
• Able to work night shifts and on a 7-day roster.
• Experience with Opera Cloud preferred but not essential.
• Strong organisational and time management skills.

Responsibilities

• Provide guest check-in and check-out during night hours.
• Process transactions in line with hotel policies.
• Maintain cash handling and accounting procedures.
• Lead overnight Front Office team when on duty.
• Address guest requests and escalations.
• Complete nightly reporting and ensure security standards.
• Coordinate maintenance, security, and OH&S issues as needed.

Skills

Night audit experience

Front office supervision

Cash handling

Customer service

Conflict resolution

Organization

Time management

Tools

Opera Cloud

Job description

About us

Pullman Melbourne City Centre have been thoughtfully considered and tailored to the modern-day traveler seeking an authentic Melbourne experience. With the city’s best food and fashion on its doorstep, our complex offers everything for all types of travelers in the heart of one of the world’s most cosmopolitan cities.

About you

We are seeking an experienced Night Auditor / Relief Night Manager to join our Front Office team.

As a Night Auditor, you will provide guests with friendly and efficient service related to their arrival, departure, and duration of stay. You will also be responsible for the processing of all transactions in accordance with hotel policy and procedures and maintain a logical and accurate work sequence in terms of cash handling and accounting practices.

As Relief Night Manager, you will provide leadership and support to the overnight Front Office team, ensuring the smooth operation of the hotel during the night. You will assist with guest requests and escalations, oversee overnight procedures, complete necessary reporting and ensure any operational, security or safety matters are appropriately followed up.

To be successful in this role you will ideally have:

A minimum of 12 months' experience in a similar role within a hotel environment.

Previous Night Audit and/or Front Office supervisory experience.

Sound understanding of financial results with strong attention to detail.

Excellent customer service with a thorough understanding of the hotel environment.

Confident in conflict resolution and creative problem solving.

Excellent organisation and time management skills.

Previous experience in a fast-paced dynamic environment.

Experience with Opera Cloud is preferred but not essential.

Availability to work night shift commencing at 11pm.

Availability to work a 7-day roster including weekends and public holidays.

You will be focused on ensuring that the highest possible standards of professionalism are maintained, and that guest service is always paramount. You will be an adaptable, motivated, and approachable person with the ability to follow up and action any maintenance, security or occupational health and safety issues as required.

This is the opportunity to be a part of a close-knit team. We foster an environment that rewards and recognises you and provides you with the opportunity of career progression.