Night Operations Lead - Hotel Front Desk and Security

Accor; Melbourne; On-site; GBP 33,000 - 46,000; Full time

Benefits offered by this job

Mentorship

Career development

Industry professionals

Team environment

Job summary

Accor, Mercure Melbourne Southbank, seeks a dynamic Full-Time Night Manager to lead the overnight operation, ensure guest satisfaction and safeguard the property while maintaining Accor's service standards.

You will complete audits of daily revenue, prepare reports for finance and management, handle guest check-in/out, settle accounts, and support food and beverage tasks as needed. The role rewards analytical thinking, strong communication, and a proactive approach to service.

Qualifications

• Guest-focused in fast-paced environment.
• Strong problem-solving and quick thinking.
• Clear and confident communication, written and verbal.
• Familiarity with MS Outlook and MS Office; Opera preferred.

Responsibilities

• Complete audits of daily revenue and postings, making adjustments where needed.
• Collate paperwork and reports for finance and management.
• Provide efficient guest services including check in/out and information.
• Settle and maintain guest accounts, ensure cashiering accuracy.
• Maintain security procedures to protect guest confidentiality and safety.
• Maintain professional standards of the hotel operation.
• Be analytical with attention to detail.
• Assist Operations Manager and General Manager with checks and balance procedures.
• Assist with Food & Beverage duties as required, including prep and service areas.

Skills

Guest-focused

Problem solving

Communication

MS Outlook

MS Office

Opera PMS

RSA & First Aid

Overnight shift

Tools

MS Outlook

Microsoft Office

Opera PMS

Job description

Accor, Mercure Melbourne Southbank, seeks a dynamic Full-Time Night Manager to lead the overnight operation, ensure guest satisfaction and safeguard the property while maintaining Accor's service standards.

You will complete audits of daily revenue, prepare reports for finance and management, handle guest check-in/out, settle accounts, and support food and beverage tasks as needed. The role rewards analytical thinking, strong communication, and a proactive approach to service.