Night Auditor / Relief Night Manager

Work Initiatives; Melbourne; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Pullman Melbourne City Centre is seeking an experienced Night Auditor / Relief Night Manager to join the Front Office team. You will handle guest arrivals, departures and stays, process transactions, and maintain cash control with overnight reporting.

The role requires 12 months in a similar hotel role, Night Audit or supervisory experience, and strong attention to financial results and guest service. Night shifts start at 11pm and include a 7-day roster, including weekends and holidays.

Qualifikationen

• Minimum 12 months' experience in a similar hotel role.
• Previous Night Audit and/or Front Office supervisory experience.
• Solid understanding of financial results with strong attention to detail.
• Excellent customer service in a hotel environment.
• Confident in conflict resolution and problem solving.
• Excellent organisation and time management.
• Experience in a fast-paced dynamic environment.
• Availability to work night shift commencing at 11pm.
• Availability to work a 7-day roster including weekends and public holidays.

Aufgaben

• Provide friendly, efficient front office service for arrivals, departures, and stays.
• Process all transactions in line with hotel policy and cash handling procedures.
• Maintain accurate cash handling and accounting sequences.
• Oversee overnight front office operations and guest requests.
• Complete required reporting and address escalations.
• Ensure security, safety, and maintenance issues are followed up.
• Collaborate with the overnight team for smooth operations.

Kenntnisse

Night Audit

Front Office supervisory

Customer service

Attention to detail

Conflict resolution

Time management

Team collaboration

Operations awareness

Tools

Opera Cloud

Jobbeschreibung

About us

Pullman Melbourne City Centre have been thoughtfully considered and tailored to the modern-day traveler seeking an authentic Melbourne experience. With the city’s best food and fashion on its doorstep, our complex offers everything for all types of travelers in the heart of one of the world’s most cosmopolitan cities.

About you

We are seeking an experienced Night Auditor / Relief Night Manager to join our Front Office team.

As a Night Auditor, you will provide guests with friendly and efficient service related to their arrival, departure, and duration of stay. You will also be responsible for the processing of all transactions in accordance with hotel policy and procedures and maintain a logical and accurate work sequence in terms of cash handling and accounting practices.

As Relief Night Manager, you will provide leadership and support to the overnight Front Office team, ensuring the smooth operation of the hotel during the night. You will assist with guest requests and escalations, oversee overnight procedures, complete necessary reporting and ensure any operational, security or safety matters are appropriately followed up.

To be successful in this role you will ideally have:

• A minimum of 12 months' experience in a similar role within a hotel environment.
• Previous Night Audit and/or Front Office supervisory experience.
• Sound understanding of financial results with strong attention to detail.
• Excellent customer service with a thorough understanding of the hotel environment.
• Confident in conflict resolution and creative problem solving.
• Excellent organisation and time management skills.
• Previous experience in a fast-paced dynamic environment.
• Experience with Opera Cloud is preferred but not essential.
• Availability to work night shift commencing at 11pm.
• Availability to work a 7-day roster including weekends and public holidays.

You will be focused on ensuring that the highest possible standards of professionalism are maintained, and that guest service is always paramount. You will be an adaptable, motivated, and approachable person with the ability to follow up and action any maintenance, security or occupational health and safety issues as required.

This is the opportunity to be a part of a close-knit team. We foster an environment that rewards and recognises you and provides you with the opportunity of career progression.