Night Auditor (FT/PT) – Hospitality Accounting & Guest Service

Crowne Plaza Hotels & Resorts; Melbourne; Presencial; AUD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Full uniform

Impressive room discounts

Excellent training

Resumo da vaga

Crowne Plaza Melbourne Carlton is seeking a Night Auditor to oversee hotel operations during the night shift, ensuring accurate financial records and regulatory compliance while delivering exceptional guest service. The role involves end-of-day accounting, cash handling, and supporting night-time front-office tasks.

You will balance transactions, generate daily reports, assist with check-in/check-out, and collaborate with staff to maintain a secure, smoothly run hotel during off-peak hours.

Qualificações

• Associate or bachelor’s degree in hospitality or related field preferred.
• 2+ years of experience in hotel operations or accounting preferred.
• Strong attention to detail and accuracy in financial record-keeping.
• Excellent customer service skills, including handling difficult guest situations with tact.
• Proficient with hotel PMS and financial reporting software.
• Strong communication skills with staff and guests.
• Ability to work independently and nights.
• Flexible schedule including nights, weekends and holidays.

Responsabilidades

• Perform end-of-day accounting and financial reporting procedures, including reconciling room revenues and posting room charges.
• Balance cash, checks, and credit card transactions and compile daily financial reports.
• Assist with guest check-in/check-out during the night shift.
• Provide exceptional guest service during the night shift and resolve inquiries or complaints.
• Monitor and maintain hotel security during the night shift and ensure safety protocols.
• Collaborate with hotel staff to ensure smooth night-time operations.

Conhecimentos

Attention to detail

Customer service

PMS experience

Financial reporting

Communication skills

Night shift

Flexibility

Formação

Associate degree in hospitality

Bachelor’s degree in hospitality

Ferramentas

Hotel PMS

Financial reporting software

Descrição da vaga

Crowne Plaza Melbourne Carlton is seeking a Night Auditor to oversee hotel operations during the night shift, ensuring accurate financial records and regulatory compliance while delivering exceptional guest service. The role involves end-of-day accounting, cash handling, and supporting night-time front-office tasks.

You will balance transactions, generate daily reports, assist with check-in/check-out, and collaborate with staff to maintain a secure, smoothly run hotel during off-peak hours.