Night Auditor - Elevate Guest Experience & Overnight Ops

EVT Limited; Bowen; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Dining & stays 50%

Movie tickets discounts

Seasonal perks

Career growth

Parental leave

Parity for all levels

Job summary

EVT Limited is seeking a diligent overnight guest services professional in Bowen, Queensland. The role focuses on delivering warm service, managing overnight check-ins/outs, and handling guest accounts with accuracy to ensure smooth nightly operations.

The ideal candidate will be comfortable working independently overnight, operate hotel systems confidently, and uphold high standards of safety and service for our guests. EVT offers a dynamic hospitality network and growth opportunities.

Qualifications

• Passion for guest service and anticipating needs.
• Strong communication and problem-solving skills.
• Ability to handle financial transactions accurately.
• Comfortable working independently overnight.
• Safety-conscious with focus on high-quality service.

Responsibilities

• Deliver warm, efficient service and anticipate guest needs throughout the night.
• Manage check-ins, check-outs, guest accounts, and nightly audit tasks with accuracy.
• Ensure all revenue and payments are correctly posted and reconcile any discrepancies.
• Action reservations, messages, and guest requests promptly and professionally.
• Work closely with Housekeeping, Maintenance, Reservations, and the Night Manager to prepare rooms and resolve guest issues.
• Maintain strong communication, uphold hotel policies, and ensure a safe, clean work environment.
• Support other departments and complete additional duties as required.

Skills

Guest service

Overnight shift

Cash handling

Hotel systems

Communication

Tools

Hotel software

Job description

EVT Limited is seeking a diligent overnight guest services professional in Bowen, Queensland. The role focuses on delivering warm service, managing overnight check-ins/outs, and handling guest accounts with accuracy to ensure smooth nightly operations.

The ideal candidate will be comfortable working independently overnight, operate hotel systems confidently, and uphold high standards of safety and service for our guests. EVT offers a dynamic hospitality network and growth opportunities.