Night Auditor & Overnight Guest Experience Lead

QT Hotels and Resorts; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

50% dining & stays

Movie tickets discounts

Seasonal perks at Thredbo

Career growth

Paid parental leave

Volunteer opportunities

Job summary

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, delivering warm, overnight guest service and seamless check-ins and check-outs at QT properties. This role manages guest accounts, nightly audits, and ensures accurate revenue posting.

You’ll collaborate with Housekeeping, Maintenance, Reservations, and the Night Manager to prepare rooms and resolve issues, while upholding safety and high standards of service.

Qualifications

• Passion for guest service and anticipating needs.
• Strong communication and problem-solving skills.
• Comfort with hotel systems and handling financial transactions.
• Ability to work independently overnight, remaining calm and professional.

Responsibilities

• Deliver warm, efficient service and anticipate guest needs throughout the night.
• Manage check-ins, check-outs, guest accounts, and nightly audit tasks with accuracy.
• Ensure all revenue and payments are correctly posted and reconcile any discrepancies.
• Action reservations, messages, and guest requests promptly and professionally.
• Work closely with Housekeeping, Maintenance, Reservations, and the Night Manager to prepare rooms and resolve guest issues.
• Maintain strong communication, uphold hotel policies, and ensure a safe, clean work environment.
• Support other departments and complete additional duties as required.

Skills

Guest service

Communication

Problem solving

Attention to detail

Hotel systems

Financial transactions

Overnight work

Collaboration

Safety compliance

Job description

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, delivering warm, overnight guest service and seamless check-ins and check-outs at QT properties. This role manages guest accounts, nightly audits, and ensures accurate revenue posting.

You’ll collaborate with Housekeeping, Maintenance, Reservations, and the Night Manager to prepare rooms and resolve issues, while upholding safety and high standards of service.