Night Manager – Luxury Hotel Ops & Guest Experience

EVT Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets and cinema discounts

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave

Job summary

EVT Group is seeking a Night Manager for the Capitol Hotel, Sydney, Australia, to lead the overnight operations and guest service. You will supervise the night team, ensure security, perform the night audit, and coordinate with housekeeping, reservations, and maintenance.

Ideal candidates will have front office or overnight hotel experience, strong guest service skills, and proficiency with hotel PMS software. The role offers a path for rapid career growth and covers all EVT properties.

Qualifications

• Experience in front office or overnight hotel operations is required.
• Proven guest service excellence and the ability to resolve issues with tact and urgency.
• Strong understanding of night audit processes and financial reconciliation.

Responsibilities

• Oversee and manage all hotel operations during the night shift.
• Deliver exceptional guest service including check-ins/outs and addressing concerns.
• Complete the night audit, balance revenue, and ensure proper documentation.
• Supervise night team members and coordinate with other departments.
• Collaborate with Housekeeping, Reservations, and Maintenance to meet guest needs.
• Run opening/closing duties and protect equipment.

Skills

Front office

Night audits

Leadership

Guest service

WH&S knowledge

Tools

Hotel PMS software

Job description

EVT Group is seeking a Night Manager for the Capitol Hotel, Sydney, Australia, to lead the overnight operations and guest service. You will supervise the night team, ensure security, perform the night audit, and coordinate with housekeeping, reservations, and maintenance.

Ideal candidates will have front office or overnight hotel experience, strong guest service skills, and proficiency with hotel PMS software. The role offers a path for rapid career growth and covers all EVT properties.