NDIS Rostering Officer | Detail-Driven Scheduling Pro

Specialist Support Solutions Pty Ltd; Rockhampton Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

On-call rotation

Training and development

Consistent weekday hours

Job summary

Specialist Support Solutions Pty Ltd in Rockhampton (QLD) is seeking an experienced Rostering Officer to keep our NDIS roster organised, responsive and reliable. You will match staff to supports, update plans as they change and respond quickly to coverage issues to prevent service disruption.

This hands-on, high-trust role requires organising rosters, communicating early and owning detail. You’ll influence participant consistency, staff confidence and daily service quality.

Qualifications

• At least two years rostering or coordination experience in NDIS, disability, aged care or similar fast-paced service.
• Strong experience coordinating complex and changing rosters.
• Excellent communication skills with participants, families and employees.
• High level of accuracy, organisation and attention to detail.
• Ability to manage competing priorities and escalate when needed.

Responsibilities

• Develop, maintain and publish accurate participant rosters in advance.
• Match workers to shifts using participant profiles, skills, compliance records and availability.
• Respond promptly to unplanned leave, vacancies and changing needs.
• Communicate roster changes clearly with participants, families and workers.
• Maintain roster information in rostering systems, including shift notes and vehicle allocations.
• Arrange suitable shift coverage and escalate if safe coverage cannot be secured.
• Provide handover information for the on-call team.
• Escalate risks, gaps, complaints and concerns to the manager.
• Provide after-hours roster support during on-call weeks.
• Build positive relationships with staff to create stable teams.

Skills

Rostering coordination

Communication

Attention to detail

Time management

NDIS knowledge

Tools

Rostering software

Client management systems

Job description

Specialist Support Solutions Pty Ltd in Rockhampton (QLD) is seeking an experienced Rostering Officer to keep our NDIS roster organised, responsive and reliable. You will match staff to supports, update plans as they change and respond quickly to coverage issues to prevent service disruption.

This hands-on, high-trust role requires organising rosters, communicating early and owning detail. You’ll influence participant consistency, staff confidence and daily service quality.