Rostering & Scheduling Specialist (Community Care)

ITEC Group; Cairns Regional; On-site; AUD 60,000 - 70,000; Full time

Job summary

ITEC Group in Australia is seeking a Rostering Coordinator to ensure safe, efficient rosters for our health services. You will assist with building and maintaining rosters, manage worker availability, and coordinate with payroll and billing to support continuous service delivery.

You will work under supervision, participate in after-hours rostering as required, and help keep provider records accurate while aligning with NDIS standards and SCHADS Award. This role is based onsite in Queensland.

Qualifications

• Certificate III in Community Services or equivalent experience.
• Administrative support experience in care or community services.
• Exposure to rostering or shift coordination.
• Understanding of NDIS Quality Standards and Human Rights.
• Knowledge of SCHADS Award.

Responsibilities

• Build and maintain rosters by updating worker availability and shift details.
• Action same-day changes (absences, swaps) and notify staff.
• Participate in after-hours/on-call rostering with supervision.
• Support service bookings and confirm participant preferences.
• Maintain records of worker availability, qualifications, and shifts.
• Prepare payroll and NDIS claiming data; flag discrepancies to manager.
• Attend team meetings and contribute process improvements.
• Report incidents, risks, or concerns to Rostering and Customer Services Manager.

Skills

Administrative support

Rostering coordination

Communication skills

Teamwork

Education

Certificate III in Community Services

Experience in Disability/Administration

Tools

Rostering system

Payroll systems

Job description

ITEC Group in Australia is seeking a Rostering Coordinator to ensure safe, efficient rosters for our health services. You will assist with building and maintaining rosters, manage worker availability, and coordinate with payroll and billing to support continuous service delivery.

You will work under supervision, participate in after-hours rostering as required, and help keep provider records accurate while aligning with NDIS standards and SCHADS Award. This role is based onsite in Queensland.