Rostering & Scheduling Clerk – Permanent Part-Time

All Types of Care Queensland; Rockhampton Regional; On-site; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Training and support

Development opportunities

Job summary

All Types of Care Queensland is seeking a meticulous Rostering & Scheduling Clerk to join our Rockhampton office on a permanent part-time basis. You will support day-to-day and forward scheduling of our disability support workforce, ensuring shifts are filled and changes are communicated.

You don't need prior disability rostering experience; we value organization, communication, and computer skills and are ready to train the right candidate.

Qualifications

• Experience in administration, reception, scheduling, customer service or similar roles.
• Strong organisation and time-management skills.
• Clear and professional telephone communication.
• Reliability and punctuality.
• Ability to manage multiple priorities and adapt to change.

Responsibilities

• Maintain and update staff rosters.
• Fill available and upcoming shifts.
• Contact staff regarding shift availability.
• Process roster changes, leave and staff availability.
• Communicate roster changes clearly to employees.
• Check rosters for gaps, overlaps and scheduling conflicts.
• Assist with forward roster planning and monitoring staffing requirements.
• Maintain accurate information in rostering system and records of roster changes.

Tools

Rostering software

Microsoft Office

Job description

All Types of Care Queensland - Rockhampton QLD

Rostering & Scheduling Clerk Permanent Part-Time

All Types of Care Queensland

Permanent Part-Time - 30.5 hours per week

Monday to Friday | No weekend rostered hours

About Us

All Types of Care Queensland is a locally owned and operated disability support provider delivering services across Rockhampton and the Capricorn Coast.

As our organisation continues to grow, we are looking for an organised and reliable Rostering & Scheduling Clerk to join our office team.

This is a great opportunity for someone looking to build a career in administration, rostering or the disability/community services sector.

Previous NDIS rostering experience is not essential. We are looking for the right person with strong organisation, communication and computer skills who is willing to learn.

About the Role

Working as part of our office team, you will assist with the day-to-day and forward scheduling of our disability support workforce.

You will work closely with our Service Delivery team to help ensure shifts are filled, roster changes are communicated and participants have the appropriate staffing in place.

Your responsibilities will include:

• Maintaining and updating staff rosters
• Filling available and upcoming shifts
• Contacting staff regarding shift availability
• Processing roster changes, leave and staff availabilityli>
• Communicating roster changes clearly to employees
• Checking rosters for gaps, overlaps and scheduling conflicts
• Assisting with forward roster planning
• Maintaining accurate information within our rostering system
• Monitoring upcoming staffing requirements
• Escalating difficult-to-fill shifts or staffing concerns to management
• Working with Service Delivery and Recruitment when additional workers may be required
• Maintaining accurate records of roster changes and communications
• General administration associated with workforce scheduling

You will receive support and training in ATCQ's rostering processes and systems.

Hours of Work

This is a permanent part-time position working 30 paid hours per week.

Monday to Thursday: 8:00 am - 2:00 pm
Friday: 8:00 am - 5:00 pm

A 30-minute unpaid meal break applies each day.

Friday afternoon has an important focus on ensuring weekend rosters are prepared, known staffing gaps have been addressed and any outstanding issues are appropriately handed over.

About You

You don't need to have worked as a disability-sector rosterer before.

We would like to hear from people with experience in areas such as administration, reception, scheduling, customer service, medical administration, logistics, workforce coordination or similar roles.

You will ideally have:

• Strong organisation and time-management skills
• Confidence using computers and learning new systems
• Good attention to detail
• Clear and professional telephone communication
• The ability to manage multiple priorities
• Confidence speaking with employees about shift availability
• A calm approach when plans change unexpectedly
• Good written communication skills
• Reliability and punctuality
• The ability to work as part of a busy office team
• An understanding of confidentiality and professional boundaries

Experience with rostering software, Microsoft Office, NDIS services or disability/community services would be advantageous but is not essential.

What We're Looking For

Rostering can change quickly, so we're looking for someone who doesn't become overwhelmed when a shift needs to be replaced or plans change.

You should be comfortable working through a problem, communicating with different people and knowing when something needs to be escalated rather than trying to solve everything yourself.

Most importantly, we're looking for someone who is reliable, organised, willing to learn and interested in growing with the organisation.

What We Offer

• Permanent part-time employment
• Consistent Monday-to-Friday hours
• No regularly rostered weekend work
• Training and support
• Opportunity to learn disability-sector rostering and workforce scheduling
• Experience within a growing NDIS organisation
• Opportunity for future development as your skills and experience grow

We welcome applications from people looking to take the next step into rostering and workforce scheduling.

All Types of Care Queensland
Supporting people. Building capability. Strengthening our community.