NDIS Rostering Officer – Full-Time

Specialist Support Solutions Pty Ltd; Rockhampton Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

On-call rotation

Training and development

Consistent weekday hours

Job summary

Specialist Support Solutions Pty Ltd in Rockhampton (QLD) is seeking an experienced Rostering Officer to keep our NDIS roster organised, responsive and reliable. You will match staff to supports, update plans as they change and respond quickly to coverage issues to prevent service disruption.

This hands-on, high-trust role requires organising rosters, communicating early and owning detail. You’ll influence participant consistency, staff confidence and daily service quality.

Qualifications

• At least two years rostering or coordination experience in NDIS, disability, aged care or similar fast-paced service.
• Strong experience coordinating complex and changing rosters.
• Excellent communication skills with participants, families and employees.
• High level of accuracy, organisation and attention to detail.
• Ability to manage competing priorities and escalate when needed.

Responsibilities

• Develop, maintain and publish accurate participant rosters in advance.
• Match workers to shifts using participant profiles, skills, compliance records and availability.
• Respond promptly to unplanned leave, vacancies and changing needs.
• Communicate roster changes clearly with participants, families and workers.
• Maintain roster information in rostering systems, including shift notes and vehicle allocations.
• Arrange suitable shift coverage and escalate if safe coverage cannot be secured.
• Provide handover information for the on-call team.
• Escalate risks, gaps, complaints and concerns to the manager.
• Provide after-hours roster support during on-call weeks.
• Build positive relationships with staff to create stable teams.

Skills

Rostering coordination

Communication

Attention to detail

Time management

NDIS knowledge

Tools

Rostering software

Client management systems

Job description

Specialist Support Solutions Pty Ltd – Rockhampton QLD

Great support starts with a great roster.

Specialist Support Solutions is looking for an experienced Rostering Officer to keep our growing Rockhampton NDIS service organised, responsive and reliable. You will match the right people to the right supports, keep everyone informed when plans change, and respond quickly to coverage issues before they become service problems.

This is a hands-on, high-trust role for someone who likes owning the detail, communicating early and getting things sorted. Your work will directly shape participant consistency, staff confidence and the quality of support delivered every day.

The role

• Immediate Start

• Full-time, Monday to Friday, 8:00am–4:00pm

• Based in Rockhampton CBD

• Participation in the on-call roster: one week on-call, followed by three weeks off

• Work closely with Service Delivery leadership, support workers, participants, families and other providers

• Remuneration aligned to the SCHADS Award, Social and Community Services Level 2.1–3.1, depending on relevant experience, plus superannuation.

• Career progression opportunities, including potential advancement to a Rostering Coordinator role as Specialist Support Solutions grows.

What you will do

• Develop, maintain and publish accurate participant rosters in advance.

• Match support workers to shifts using approved participant profiles, worker skills, competency and compliance records, availability, compatibility, preferences and established rostering procedures.

• Respond promptly to unplanned leave, shift vacancies and changing participant needs.

• Communicate roster changes clearly and promptly with participants, families and support workers.

• Maintain accurate participant and shift information in rostering systems, including operational instructions, vehicle allocations and relevant shift notes.

• Take reasonable steps to arrange suitable shift coverage in accordance with approved procedures, and escalated immediately where safe coverage cannot be secured.

• Ensure complete, accurate handover information is available for the on-call team.

• Escalate risks, service gaps, complaints and participant concerns to the appropriate manager without delay.

• Provide after-hours roster support during your allocated on-call week, following approved on-call procedures, arranging urgent coverage where appropriate and escalating participant safety, clinical, incident or unresolved service-delivery risks to the relevant manager.

• Build positive, professional relationships with support workers and help create stable, reliable participant teams.

About you

You are organised, confident on the phone and proactive in communicating and collaborating with the Service Delivery team. You think clearly under pressure, follow things through and understand the importance of reliable, person-centred support.

You will ideally have:

• At least two years’ rostering or coordination experience in NDIS, disability, aged care, community services, healthcare or a similarly fast-paced service environment.

• Strong experience coordinating complex and changing rosters.

• Excellent communication skills, with confidence speaking directly with participants, families and employees.

• A high level of accuracy, organisation and attention to detail.

• The ability to manage competing priorities, resolve routine rostering issues within established procedures, recognise when escalation is required and remain calm during urgent situations.

• Strong computer skills and confidence learning rostering, client-management and communication systems.

• A genuine understanding of person-centred support and the importance of reliable, consistent services.

• A current NDIS Worker Screening Check, or willingness to obtain one, along with any other clearances required for the role.

• Current Australian work rights and a current driver licence.

Why join Specialist Support Solutions?

You will join a hands-on NDIS provider where good rostering genuinely matters. Your work will directly influence participant safety, staff confidence, service quality and the day-to-day experience of the people we support.

We offer:

• Consistent full-time weekday hours.

• A clear on-call rotation: one week on, three weeks off.

• Supportive operational leadership and clear expectations.

• Ongoing training, coaching and professional development.

• A meaningful role where you can make a real difference every day.

If you are a strong organiser who takes pride in getting the details right and keeping services running, we would love to hear from you.