Rostering & Admin Specialist – Disability Services

RealCare Assist; Queensland; On-site; AUD 60,000 - 78,000; Full time

Job summary

RealCare Assist is seeking a highly organised Administration & Rostering Officer to coordinate participant supports, manage rosters and assist with payroll preparation. The role involves professional communication with participants, families, support workers and stakeholders, while ensuring accurate records and compliance.

You will work with the management and team to maintain rostering processes, staff training, and documentation, including NDIS requirements.

Qualifications

• Previous administration, rostering, scheduling or workforce coordination experience.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Professional and confident telephone manner.
• High attention to detail and commitment to data accuracy.
• Strong computer skills, including MS Word, Excel, Outlook and general database systems.
• Ability to manage multiple priorities and deadlines.
• Strong problem-solving skills and the ability to use initiative.
• Maintain confidentiality when handling sensitive participant and employee information.

Responsibilities

• Coordinating and maintaining staff rosters to meet participant support requirements.
• Managing roster changes, staff availability, leave and unexpected shift vacancies.
• Communicating with participants, families, support workers and other stakeholders regarding support arrangements.
• Recording, reviewing and reconciling staff timesheets in preparation for payroll.
• Responding to staff enquiries regarding rosters, timesheets and administrative processes.
• Maintaining accurate participant and employee records.
• Monitoring staff compliance requirements, mandatory training and certification expiry dates.
• Maintaining staff training and compliance registers.
• Assisting with the coordination of staff training and professional development.
• Supporting NDIS documentation, compliance requirements and audit preparation.
• Managing emails, phone calls, calendars, correspondence and general office administration.
• Maintaining accurate databases, filing systems and document control.
• Assisting management with reports, data collection and other operational requirements.
• Identifying opportunities to improve administrative and rostering processes.
• Participating in an after-hours phone roster, including evenings and weekends, to assist with urgent staffing changes, participant cancellations and shift coverage when required.

Skills

Administration

Rostering

Scheduling

Communication

Time-management

MS Word

Excel

Outlook

Data accuracy

Confidentiality

Teamwork

Tools

Microsoft Word

Excel

Outlook

Database systems

Job description

RealCare Assist is seeking a highly organised Administration & Rostering Officer to coordinate participant supports, manage rosters and assist with payroll preparation. The role involves professional communication with participants, families, support workers and stakeholders, while ensuring accurate records and compliance.

You will work with the management and team to maintain rostering processes, staff training, and documentation, including NDIS requirements.