NDIS Administrative & Records Coordinator

AAA Disability Services Pty Ltd; Mackay Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

AAA Disability Services Pty Ltd in Mackay Regional is seeking an Administration Support Officer to back daily operations of our NDIS service. You will provide admin support, maintain records and assist with service coordination.

You will liaise with participants, families, support workers and external stakeholders, use MS Office, and help ensure privacy and compliance. This role offers a varied, supportive team environment with opportunities to develop administrative skills in the disability

Qualifications

• Strong computer skills including Microsoft Office and email.
• Excellent written and verbal communication.
• Strong attention to detail and record-keeping ability.
• Ability to work independently and as part of a team.
• Respect for confidentiality and privacy requirements.

Responsibilities

• Provide day-to-day administrative support to ensure smooth operation.
• Maintain participant records, electronic files and docs.
• Use MS Office and systems to manage information and data.
• Assist with rostering, scheduling and service delivery coordination.
• Monitor paperwork and follow up to ensure on-time completion.
• Assist with reports, forms and compliance documentation.
• Respond to calls and emails professionally.
• Liaise with participants, families, workers and stakeholders.
• Maintain participant files in line with policies and privacy.

Skills

MS Office

Administrative systems

Time management

Organisational skills

Communication

Customer service

Attention to detail

Tools

Microsoft Office

Job description

AAA Disability Services Pty Ltd in Mackay Regional is seeking an Administration Support Officer to back daily operations of our NDIS service. You will provide admin support, maintain records and assist with service coordination.

You will liaise with participants, families, support workers and external stakeholders, use MS Office, and help ensure privacy and compliance. This role offers a varied, supportive team environment with opportunities to develop administrative skills in the disability