ADMINISTRATION SUPPORT OFFICER

AAA Disability Services; Mackay Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

AAA Disability Services in Mackay, Queensland is seeking an Administration Support Officer to assist day-to-day operations of our NDIS service, provide administrative support, maintain records, and assist with rostering and service coordination.

The role requires strong computer skills, excellent attention to detail, and the ability to work independently while contributing to a team environment.

Qualifications

• Strong computer skills with Microsoft Office and email applications.
• Good organisational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate record-keeping abilities.
• Ability to prioritise tasks and work independently.
• Professional customer service and interpersonal skills.

Responsibilities

• Provide day-to-day administrative support to ensure smooth operations.
• Maintain accurate participant records, electronic files and docs.
• Use Microsoft Office and systems to manage information and data.
• Assist with staff rostering, scheduling and service coordination.
• Monitor outstanding paperwork and follow up for timely completion.
• Prepare reports, spreadsheets, forms and compliance documentation.
• Handle phone calls, emails and general enquiries professionally.
• Liaise with participants, families, support workers and stakeholders.
• Maintain participant files and documentation per policies and privacy.

Skills

Computer skills

Organisational skills

Attention to detail

Verbal communication

Tools

Microsoft Office

Job description

We are seeking a motivated, organised and reliable Administration Support Officer to join our team. This role is essential to supporting the day-to-day operations of our NDIS service and ensuring efficient administrative processes. The successful applicant will provide administrative support, maintain accurate records, assist with service coordination and communicate professionally with participants, families, support workers and external stakeholders. The ideal candidate will have strong computer skills, excellent attention to detail and the ability to work independently while contributing positively to a team environment.

Key responsibilities

Provide day-to-day administrative support to ensure the smooth operation of the organisation.

Maintain accurate participant records, electronic files and administrative documentation.

Use Microsoft Office and relevant computer systems to manage information, correspondence and data.

Assist with staff rostering, appointment scheduling and service delivery coordination.

Monitor outstanding paperwork and follow up with staff to ensure documentation is completed accurately and on time.

Assist with preparing reports, spreadsheets, forms and compliance documentation.

Respond to telephone calls, emails and general enquiries professionally and promptly.

Liaise with participants, families, support workers, management and external stakeholders.

Assist with maintaining participant files and documentation in line with organisational policies and privacy requirements.

Identify and resolve routine administrative issues using initiative and established procedures.

About you

Strong computer skills, including Microsoft Office, email and administrative systems.

Good organisational and time-management skills.

Excellent written and verbal communication skills.

Strong attention to detail and accurate record-keeping abilities.

Ability to prioritise tasks, manage competing deadlines and work independently.

Professional customer service and interpersonal skills.

Ability to maintain confidentiality and handle sensitive information appropriately.

Ability to follow workplace policies, procedures and compliance requirements.

Basic understanding of the NDIS and disability services, or willingness to learn.

Current NDIS Worker Screening Clearance.

Full-time employment within a supportive team environment.

An opportunity to contribute to the delivery of quality NDIS and NIISQ services.

Opportunities to develop administrative skills and knowledge of the disability sector.

A varied role with opportunities to contribute to the organisation's daily operations.