Go-To Admin & Operations Assistant (NDIS)

Shore; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Shore in Sydney is seeking an Administration Assistant who will become the go-to person across the office, supporting the CEO to frontline teams and participants in a fast-paced, busy environment. This role involves keeping records, updating NDIS documentation, handling calls and emails, and helping with onboarding and service documentation.

You’ll manage day-to-day admin, work across the organisation, and ensure information flows smoothly between participants, families, and external

Qualifications

• Experience with NDIS and administration.
• Ability to work across the organisation from CEO to frontline teams.
• Comfort jumping between priorities and meeting deadlines.

Responsibilities

• Providing day-to-day administrative support across the organisation.
• Supporting the CEO and senior leadership team when required.
• Assisting Team Leaders and operational staff with administration.
• Managing incoming phone calls and emails.
• Maintaining participant and organisational records.
• Updating NDIS-related documentation and internal systems.
• Assisting with participant onboarding and service documentation.
• Supporting employee onboarding and compliance records.
• Preparing documents, correspondence, reports and spreadsheets.
• Scheduling meetings and appointments.
• Following up outstanding information and documentation.
• Liaising with participants, families and external stakeholders.
• Keeping records accurate, organised and up to date.
• Helping different parts of the organisation communicate with each other.

Skills

Administrative support

Communication

NDIS knowledge

Job description

Shore in Sydney is seeking an Administration Assistant who will become the go-to person across the office, supporting the CEO to frontline teams and participants in a fast-paced, busy environment. This role involves keeping records, updating NDIS documentation, handling calls and emails, and helping with onboarding and service documentation.

You’ll manage day-to-day admin, work across the organisation, and ensure information flows smoothly between participants, families, and external