NDIS Admin & Service Coordination Specialist

AAA Disability Services; Mackay Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

AAA Disability Services in Mackay, Queensland is seeking an Administration Support Officer to assist day-to-day operations of our NDIS service, provide administrative support, maintain records, and assist with rostering and service coordination.

The role requires strong computer skills, excellent attention to detail, and the ability to work independently while contributing to a team environment.

Qualifications

• Strong computer skills with Microsoft Office and email applications.
• Good organisational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate record-keeping abilities.
• Ability to prioritise tasks and work independently.
• Professional customer service and interpersonal skills.

Responsibilities

• Provide day-to-day administrative support to ensure smooth operations.
• Maintain accurate participant records, electronic files and docs.
• Use Microsoft Office and systems to manage information and data.
• Assist with staff rostering, scheduling and service coordination.
• Monitor outstanding paperwork and follow up for timely completion.
• Prepare reports, spreadsheets, forms and compliance documentation.
• Handle phone calls, emails and general enquiries professionally.
• Liaise with participants, families, support workers and stakeholders.
• Maintain participant files and documentation per policies and privacy.

Skills

Computer skills

Organisational skills

Attention to detail

Verbal communication

Tools

Microsoft Office

Job description

AAA Disability Services in Mackay, Queensland is seeking an Administration Support Officer to assist day-to-day operations of our NDIS service, provide administrative support, maintain records, and assist with rostering and service coordination.

The role requires strong computer skills, excellent attention to detail, and the ability to work independently while contributing to a team environment.