NDIS Administration & Rostering Specialist | Flexible Hours

Vesta community care; Moreton Bay; On-site; AUD 39,000 - 52,000; Full time

Job summary

Vesta Community Care is seeking two NDIS Administration Officers to support rostering, participant administration and day-to-day operations in Brisbane's Northside region. You will work with a small administration team to ensure accurate, compliant records and smooth service delivery for participants and support workers.

Key tasks include rostering with ShiftCare, onboarding, documentation, and responding to stakeholder inquiries while maintaining high attention to detail and deadlines.

Qualifications

• Minimum 12 months experience in an NDIS administration, rostering, coordination or similar role
• Excellent verbal and written communication skills
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Ability to prioritise tasks and manage competing deadlines
• Ability to work independently and as part of a team
• Current National Police Check

Responsibilities

• Assist with creating, maintaining and updating support worker rosters using ShiftCare
• Coordinate participant schedules and manage roster changes as required
• Respond to participant, family, support worker and stakeholder enquiries
• Support participant onboarding, service agreements and documentation processes
• Maintain accurate participant and staff records within ShiftCare and other systems
• Assist with service bookings and day-to-day operational administration
• Support compliance activities, audit preparation and quality assurance requirements
• Monitor documentation to ensure records remain accurate and up to date
• Assist with incident reporting and compliance tracking processes
• Liaise with support workers and management to ensure continuity of services

Tools

ShiftCare

Job description

Vesta Community Care is seeking two NDIS Administration Officers to support rostering, participant administration and day-to-day operations in Brisbane's Northside region. You will work with a small administration team to ensure accurate, compliant records and smooth service delivery for participants and support workers.

Key tasks include rostering with ShiftCare, onboarding, documentation, and responding to stakeholder inquiries while maintaining high attention to detail and deadlines.