NDIS Administration Officer (2 Positions Available)

Vesta community care; Moreton Bay; On-site; AUD 39,000 - 52,000; Full time

Job summary

Vesta Community Care is seeking two NDIS Administration Officers to support rostering, participant administration and day-to-day operations in Brisbane's Northside region. You will work with a small administration team to ensure accurate, compliant records and smooth service delivery for participants and support workers.

Key tasks include rostering with ShiftCare, onboarding, documentation, and responding to stakeholder inquiries while maintaining high attention to detail and deadlines.

Qualifications

• Minimum 12 months experience in an NDIS administration, rostering, coordination or similar role
• Excellent verbal and written communication skills
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Ability to prioritise tasks and manage competing deadlines
• Ability to work independently and as part of a team
• Current National Police Check

Responsibilities

• Assist with creating, maintaining and updating support worker rosters using ShiftCare
• Coordinate participant schedules and manage roster changes as required
• Respond to participant, family, support worker and stakeholder enquiries
• Support participant onboarding, service agreements and documentation processes
• Maintain accurate participant and staff records within ShiftCare and other systems
• Assist with service bookings and day-to-day operational administration
• Support compliance activities, audit preparation and quality assurance requirements
• Monitor documentation to ensure records remain accurate and up to date
• Assist with incident reporting and compliance tracking processes
• Liaise with support workers and management to ensure continuity of services

Tools

ShiftCare

Job description

NDIS Administration Officer (2 Positions Available)

As an NDIS Administration Officer, you will play an important role in supporting the day-to-day operations of our organisation. Working alongside your administration colleague and management team, you will help ensure seamless service delivery for participants and support workers while maintaining accurate and compliant administrative systems. This role involves a combination of participant administration, roster support, staff coordination, compliance administration, and general operational support.

Key responsibilities

Assist with creating, maintaining and updating support worker rosters using ShiftCare

Coordinate participant schedules and manage roster changes as required

Respond to participant, family, support worker and stakeholder enquiries

Support participant onboarding, service agreements and documentation processes

Maintain accurate participant and staff records within ShiftCare and other systems

Assist with service bookings and day-to-day operational administration

Support compliance activities, audit preparation and quality assurance requirements

Monitor documentation to ensure records remain accurate and up to date

Assist with incident reporting and compliance tracking processes

Liaise with support workers and management to ensure continuity of services

About you

Minimum 12 months experience in an NDIS administration, rostering, coordination or similar role

Experience using ShiftCare or a comparable NDIS rostering platform

Understanding of NDIS participant services and administrative processes

Excellent organisational and time management skills

Strong attention to detail and accuracy

Ability to prioritise tasks and manage competing deadlines

Excellent verbal and written communication skills

Ability to work both independently and as part of a team

Current National Police Check

About us

Vesta Community Care is a growing and trusted NDIS provider that has proudly supported participants across Brisbane's Northside for over 4 years. Our success is built on our core values of Kindness, Fairness and Respect, and our commitment to delivering high-quality, person-centred supports.

Competitive hourly rate based on experience

Supportive and collaborative team environment

Flexible work arrangements following successful completion of training

Opportunity to work with a well-established provider serving Brisbane's Northside community

Meaningful work that makes a genuine difference in the lives of people living with disability

A workplace culture built on Kindness, Fairness and Respect