NDIS Service Coordinator: Rostering, Intake & Compliance

Aus Care Community Services; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Aus Care Community Services is a Sydney-based provider of NDIS services seeking a hands-on Service Coordinator to manage rostering, intake, onboarding, compliance and administration. You will work closely with the Managing Director and Support Coordination team to ensure participants receive consistent, high-quality support.

You will coordinate the commencement of new participant services, conduct weekly reviews with the team, and provide regular updates on services, staffing and participant

Qualifications

• Experience in Service Coordination, Support Coordination, NDIS administration or similar role.
• Experience rostering and coordinating disability support services.
• Experience using ShiftCare or a similar rostering/CRM system.
• Experience using Asana or similar task and workflow management tools.
• Experience with PRODA and the NDIS myplace provider portal.
• Experience with internal audits or preparing for NDIS certification or verification audits.
• A good understanding of the NDIS and participant-led support.
• Strong organisation, time management and attention to detail.
• Clear, warm communication with participants, families, staff and external stakeholders.
• NDIS Worker Screening Check (or willingness to obtain)

Responsibilities

• Coordinate the commencement of new participant services, from referral through to first shift
• Meet weekly with the Support Coordination team to review new participants and those whose supports are being set up
• Provide the Managing Director with weekly updates on services, staffing and participant needs
• Respond to incidents, complaints and service concerns, record them, and escalate to the Managing Director
• Coordinate and maintain participant and support worker rosters
• Manage shift changes, cancellations, staff availability and vacant shifts
• Match support workers with participants based on their needs and preferences
• Complete support worker onboarding and keep checks, training and compliance documentation current
• Complete new participant intake and onboarding
• Prepare and maintain service agreements, intake forms and participant documentation

Skills

Service coordination

Rostering

Disability support

NDIS administration

Communication

Organization

Tools

ShiftCare

Asana

PRODA

NDIS portal

Job description

Aus Care Community Services is a Sydney-based provider of NDIS services seeking a hands-on Service Coordinator to manage rostering, intake, onboarding, compliance and administration. You will work closely with the Managing Director and Support Coordination team to ensure participants receive consistent, high-quality support.

You will coordinate the commencement of new participant services, conduct weekly reviews with the team, and provide regular updates on services, staffing and participant