NDIS Administration Officer (2 Positions Available)

Vesta Community Care; North Lakes; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate

Supportive team environment

Flexible work arrangements

Well-established provider

Job summary

Vesta Community Care is seeking an NDIS Administration Officer to support day-to-day operations across participant administration, rostering and documentation. You will collaborate with a small team to ensure accurate records and compliant processes.

Two positions available. The role offers flexible work arrangements, an hourly rate based on experience, and opportunities to contribute to high-quality, person-centred supports for Brisbane's Northside community.

Qualifications

• Minimum 12 months experience in an NDIS administration, rostering, coordination or similar role.
• Experience using ShiftCare or a comparable NDIS rostering platform.
• Understanding of NDIS participant services and administrative processes.
• Excellent organisational and time management skills.

Responsibilities

• Assist with creating, maintaining and updating support worker rosters using ShiftCare
• Coordinate participant schedules and manage roster changes as required
• Respond to participant, family, support worker and stakeholder enquiries
• Support participant onboarding, service agreements and documentation processes
• Maintain accurate participant and staff records within ShiftCare and other systems
• Assist with service bookings and day-to-day operational administration
• Support compliance activities, audit preparation and quality assurance requirements
• Monitor documentation to ensure records remain accurate and up to date
• Assist with incident reporting and compliance tracking processes
• Liaise with support workers and management to ensure continuity of services

Skills

Roster management

Organisation

Attention to detail

Time management

Verbal & written communication

Tools

ShiftCare

Job description

NDIS Administration Officer (2 Positions Available)

As an NDIS Administration Officer, you will play an important role in supporting the day-to-day operations of our organisation. Working alongside your administration colleague and management team, you will help ensure seamless service delivery for participants and support workers while maintaining accurate and compliant administrative systems. This role involves a combination of participant administration, roster support, staff coordination, compliance administration, and general operational support.

Key responsibilities

Assist with creating, maintaining and updating support worker rosters using ShiftCare

Coordinate participant schedules and manage roster changes as required

Respond to participant, family, support worker and stakeholder enquiries

Support participant onboarding, service agreements and documentation processes

Maintain accurate participant and staff records within ShiftCare and other systems

Assist with service bookings and day-to-day operational administration

Support compliance activities, audit preparation and quality assurance requirements

Monitor documentation to ensure records remain accurate and up to date

Assist with incident reporting and compliance tracking processes

Liaise with support workers and management to ensure continuity of services

About you

Minimum 12 months experience in an NDIS administration, rostering, coordination or similar role

Experience using ShiftCare or a comparable NDIS rostering platform

Understanding of NDIS participant services and administrative processes

Excellent organisational and time management skills

Strong attention to detail and accuracy

Ability to prioritise tasks and manage competing deadlines

Excellent verbal and written communication skills

Ability to work both independently and as part of a team

Current National Police Check

About us

Vesta Community Care is a growing and trusted NDIS provider that has proudly supported participants across Brisbane's Northside for over 4 years. Our success is built on our core values of Kindness, Fairness and Respect, and our commitment to delivering high-quality, person-centred supports.

Competitive hourly rate based on experience

Supportive and collaborative team environment

Flexible work arrangements following successful completion of training

Opportunity to work with a well-established provider serving Brisbane's Northside community

Meaningful work that makes a genuine difference in the lives of people living with disability

A workplace culture built on Kindness, Fairness and Respect

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