NDIS Rostering Officer - Seamless Care Coordination

Rockhampton Support Servies; Rockhampton Regional; Sur place; AUD 65 000 - 78 000; Plein temps

Résumé du poste

Rock Support Services in Rockhampton, QLD, is seeking a compassionate NDIS Rostering Officer to join our team on a full-time basis. You will coordinate Service Worker rosters, respond to changing participant needs, and help ensure reliable supports are delivered.

You’ll be part of a locally owned disability and community services provider focused on diversity, with roles that require strong organisation, attention to records, and the ability to stay calm under pressure.

Qualifications

• Experience preferably with NDIS or community Services.
• Understanding of participant needs and continuity of support.
• Coordinate shift coverage, including last-minute changes in staff availability and unplanned absences.
• Monitor roster gaps and proactively source appropriate coverage to maintain service continuity.
• Communicate roster updates clearly and in a timely manner with service delivery teams and stakeholders.
• Ensure all rosters comply with the SCHADS Award, organisational policies, and procedures, with accurate record-keeping and audit trails.
• Current Positive Blue Card and NDIS Card - or eligible to obtain.
• Current Driver’s License.
• Experience with rostering software systems (e.g. ShiftCare).
• Strong numerical and analytical skills.
• Ability to manage deadlines and work independently.
• A flexible and adaptable approach, with the ability to remain calm under pressure.

Responsabilités

• Coordinate Support Worker rosters to cover service needs.
• Respond to changing participant needs and rostering changes.
• Ensure reliable, consistent supports are delivered to participants.
• Maintain accurate rostering records and audit trails.

Connaissances

NDIS rostering

Disability services

Workforce coordination

Numerical skills

Analytical skills

Deadline management

Calm under pressure

Outils

ShiftCare

Description du poste

Rock Support Services in Rockhampton, QLD, is seeking a compassionate NDIS Rostering Officer to join our team on a full-time basis. You will coordinate Service Worker rosters, respond to changing participant needs, and help ensure reliable supports are delivered.

You’ll be part of a locally owned disability and community services provider focused on diversity, with roles that require strong organisation, attention to records, and the ability to stay calm under pressure.