National Technical Services Leader – Workshops & Service

BOC South Pacific; Sydney; Presencial; AUD 120 000 - 190 000; Tempo integral

Resumo da oferta

BOC Limited Australia seeks an experienced Technical Services Team Leader to mentor our national workshop and technical service operations team. You will oversee end-to-end workshop operations, service technician activities across Australia, ensuring safe, compliant servicing, repair and distribution of equipment.

You will drive performance, develop technical capability and improve service delivery, collaborating with cross-functional teams to sustain high workshop standards and customer

Qualificações

• Proven track record leading and developing service technicians.
• Experience with workshop operations and equipment maintenance.
• Strong problem-solving and continuous improvement mindset.

Responsabilidades

• Mentor and coordinate a national team of workshop service technicians, driving safety, quality and high performance.
• Establish and maintain consistent workshop procedures and performance expectations across locations.
• Oversee equipment disinfection, testing, repair, maintenance, packaging and distribution to meet safety standards.
• Manage workshop operations, including service requests, scheduling and SAP administration.
• Coordinate customer-owned equipment servicing and warranty repairs, with accurate documentation and billing.
• Maintain accurate service records, asset histories and compliance documentation.
• Recruit, coach and develop technicians, ensuring ongoing capability development.
• Collaborate with Operations, Customer Service, Distribution, Sales and external manufacturers for customer outcomes.
• Drive continuous improvement initiatives to enhance performance and service quality.

Conhecimentos

Leadership

SAP

Workshop operations

Quality assurance

Regulatory compliance

Formação académica

Trade certificate

Diploma or Degree in Engineering (Electrical/Mechanical)

Ferramentas

SAP ERP

Descrição da oferta de emprego

BOC Limited Australia seeks an experienced Technical Services Team Leader to mentor our national workshop and technical service operations team. You will oversee end-to-end workshop operations, service technician activities across Australia, ensuring safe, compliant servicing, repair and distribution of equipment.

You will drive performance, develop technical capability and improve service delivery, collaborating with cross-functional teams to sustain high workshop standards and customer