National Workshop Services Lead

Linde ANZ; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Overseas opportunities

Training programmes

Parental leave

Flexible working arrangements

Superannuation benefits

Job summary

Linde ANZ is seeking an experienced leader to mentor a national team of workshop service technicians in Australia. The role drives a culture of safety, quality and high performance while standardising procedures across multiple locations.

You will plan capacity and workloads, oversee disinfection, testing, repair and distribution activities, and ensure compliance with manufacturer requirements and safety standards.

Qualifications

• Proven experience leading and developing service technicians while driving performance.
• Strong workshop operations expertise, including equipment maintenance, repair, testing, calibration and quality assurance processes.
• Ability to plan workforce capacity, manage workloads and optimise service delivery to meet turnaround time and productivity targets.
• Proficiency in SAP or similar ERP systems, with experience managing service administration, billing, asset records and compliance documentation.
• Excellent problem-solving and continuous improvement skills, with the ability to investigate service issues and implement corrective actions.
• Relevant technical qualification (Trade Certificate, Diploma or Degree in Engineering, Electrical or Mechanical disciplines) combined with experience in a service or workshop environment preferred.

Responsibilities

• Mentor and coordinate a national team of workshop service technicians, driving a culture of safety, quality and high performance.
• Establish and maintain consistent workshop procedures, service standards and performance expectations across locations; plan workforce capacity and regional coverage.
• Oversee equipment disinfection, testing, repair, maintenance, packaging and distribution activities in line with manufacturers' and safety standards.
• Manage workshop operations, including service requests, scheduling, workflow management and SAP administration.
• Coordinate customer-owned equipment servicing and warranty repairs with accurate documentation and billing.
• Maintain accurate service records, asset histories, warranty information and compliance documentation.
• Recruit, coach and develop technicians to sustain technical competency and capability growth.
• Collaborate with Operations, Customer Service, Distribution, Sales and external equipment manufacturers to deliver excellent customer outcomes.
• Drive continuous improvement initiatives to enhance operational performance, service quality and customer satisfaction.

Job description

Linde ANZ is seeking an experienced leader to mentor a national team of workshop service technicians in Australia. The role drives a culture of safety, quality and high performance while standardising procedures across multiple locations.

You will plan capacity and workloads, oversee disinfection, testing, repair and distribution activities, and ensure compliance with manufacturer requirements and safety standards.