Workshop Service Lead - Customer & Tech Coaching

RDO Equipment; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

RDO Equipment is seeking a Service Coordinator (Service Supervisor) to lead the Sydney workshop, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This off-the-tools role suits someone with a technical background who can coordinate technicians and mentor apprentices.

You will report to the Service Manager, assign tasks, train staff, maintain product knowledge, and support warranty and WIP processes while upholding safety standards across the workshop.

Qualifications

• Mechanical or technical background required.
• Mechanical Trade Certificate preferred.
• Experience with diagnostics, electrical, hydraulic and mechanical repairs.
• Strong customer service and communication skills.
• Ability to support and guide a team.
• Valid driver’s licence.
• High-risk work tickets/licences will be highly regarded.

Responsibilities

• Providing excellent customer service over the phone and in person.
• Monitoring and managing daily workshop workflow in line with procedures.
• Assigning jobs to Service Technicians and supporting team members.
• Scheduling and conducting in-house training for Service Technicians and apprentices.
• Maintaining product knowledge and liaising with the Parts Department.
• Assist with the management and resolution of customer concerns and disputes with the Service Manager.
• Supporting the timely completion of warranty claims and WIP requirements.
• Reviewing repair work before equipment is released to customers to ensure quality.
• Driving a strong safety culture and leading by example within the workshop.

Skills

Mechanical/Technical background

Customer service

Team leadership

Organisational skills

Education

Mechanical Trade Certificate

Job description

RDO Equipment is seeking a Service Coordinator (Service Supervisor) to lead the Sydney workshop, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This off-the-tools role suits someone with a technical background who can coordinate technicians and mentor apprentices.

You will report to the Service Manager, assign tasks, train staff, maintain product knowledge, and support warranty and WIP processes while upholding safety standards across the workshop.