Technical Services Team Leader

BOC South Pacific; Sydney; On-site; AUD 120,000 - 190,000; Full time

Job summary

BOC Limited Australia seeks an experienced Technical Services Team Leader to mentor our national workshop and technical service operations team. You will oversee end-to-end workshop operations, service technician activities across Australia, ensuring safe, compliant servicing, repair and distribution of equipment.

You will drive performance, develop technical capability and improve service delivery, collaborating with cross-functional teams to sustain high workshop standards and customer

Qualifications

• Proven track record leading and developing service technicians.
• Experience with workshop operations and equipment maintenance.
• Strong problem-solving and continuous improvement mindset.

Responsibilities

• Mentor and coordinate a national team of workshop service technicians, driving safety, quality and high performance.
• Establish and maintain consistent workshop procedures and performance expectations across locations.
• Oversee equipment disinfection, testing, repair, maintenance, packaging and distribution to meet safety standards.
• Manage workshop operations, including service requests, scheduling and SAP administration.
• Coordinate customer-owned equipment servicing and warranty repairs, with accurate documentation and billing.
• Maintain accurate service records, asset histories and compliance documentation.
• Recruit, coach and develop technicians, ensuring ongoing capability development.
• Collaborate with Operations, Customer Service, Distribution, Sales and external manufacturers for customer outcomes.
• Drive continuous improvement initiatives to enhance performance and service quality.

Skills

Leadership

SAP

Workshop operations

Quality assurance

Regulatory compliance

Education

Trade certificate

Diploma or Degree in Engineering (Electrical/Mechanical)

Tools

SAP ERP

Job description

BOC Limited Australia

Technical Services Team Leader

Wetherill Park (NSW), Australia | req33882

We are currently seeking an experienced Technical Services Team Leader - Homecare Service to mentor our national workshop and technical service operations team. This role provides end-to-end oversight of workshop operations and service technician activities across Australia, ensuring equipment is serviced, repaired, maintained and distributed safely, efficiently and in accordance with regulatory and quality requirements. You will play a critical role in driving operational performance, developing technical capability, improving service delivery and ensuring consistent workshop standards nationally.

What You Will Enjoy Doing

• Mentor and coordinate a national team of workshop service technicians, driving a culture of safety, quality and high performance.
• Establish and maintain consistent workshop procedures, service standards and performance expectations across multiple locations. Plan workforce capacity, technician workloads and regional coverage to ensure efficient service delivery and optimal resource utilisation.
• Oversee equipment disinfection, testing, repair, maintenance, packaging and distribution activities. Ensure all servicing and repair work complies with manufacturer requirements, warranty obligations and applicable safety standards.
• Manage workshop operations, including service requests, scheduling, workflow management and SAP administration.
• Coordinate customer-owned equipment servicing and warranty repairs, ensuring accurate documentation and billing.
• Maintain accurate service records, asset histories, warranty information and compliance documentation.
• Recruit, coach and develop technicians, ensuring ongoing technical competency and capability development.
• Collaborate with Operations, Customer Service, Distribution, Sales and external equipment manufacturers to deliver exceptional customer outcomes.
• Drive continuous improvement initiatives that enhance operational performance, service quality and customer satisfaction.

What Makes You Great

• Proven experience leading and developing service technicians while driving performance, capability and consistent service standards
• Strong workshop operations expertise, including equipment maintenance, repair, testing, calibration and quality assurance processes
• Demonstrated ability to plan workforce capacity, manage workloads and optimise service delivery to meet turnaround time and productivity targets
• Proficiency in SAP or similar ERP systems, with experience managing service administration, billing, asset records and compliance documentation
• Excellent problem-solving and continuous improvement skills, with the ability to investigate service issues and implement corrective actions
• Relevant technical qualification (Trade Certificate, Diploma or Degree in Engineering,, Electrical or Mechanical disciplines) combined with experience in a service or workshop environment preferred

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits.

• Generous parental leave
• Flexible working arrangements
• Attractive superannuation benefits

We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

BOC is proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here: https://au.work180.co/employer/boc-au

BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.