Technical Services Leader - Team & Client Solutions

CSE; Darwin; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Attractive remuneration package

Personal development opportunities

Career progression

Employee benefits

Stability and long-term prospects

Job summary

CSE Crosscom in Darwin is seeking a Technical Services Manager to lead an established team of technicians in the workshop and on client sites. You will shape work patterns, establish best practice service methods, and focus on client satisfaction while ensuring efficiency and skills development as we evolve as a business.

You will own governance, financials, HSEQ, SLA/KPI’s, and continuous improvement, collaborating with branch leadership to align service delivery with CSE values and national

Qualifications

• End-to-end service management experience including people, cost, and reporting.
• Experience leading medium to large technical teams.
• Experience with contract development and management.
• Tertiary qualifications or trades certification in a technical field.
• Excellent written and verbal communication.
• Proven leadership with track record of growing a service-oriented team.
• Analytical and strategic thinker with cost awareness.
• Collaborative attitude aligned with company values.

Responsibilities

• Foster teamwork and a positive environment (toolbox talks, performance reviews, coaching, and identify training opportunities).
• Collaborate with Operations for scheduling and solution deliveries.
• Manage utilisation of employees and resources for service delivery.
• Oversee maintenance and ensure records meet contracted requirements and licenses.
• Manage and report on Technical Services operating costs.
• Oversee vendor quality and ensure products meet specifications.
• Drive HSEQ compliance and continuous improvement.
• Ensure governance to CSE policies and procedures.
• Work with clients to ensure customer satisfaction.

Skills

Service Management

Leadership

Communication

Continuous improvement

Analytical thinking

Financial acumen

Education

Tertiary qualifications

Trades Certification

Job description

CSE Crosscom in Darwin is seeking a Technical Services Manager to lead an established team of technicians in the workshop and on client sites. You will shape work patterns, establish best practice service methods, and focus on client satisfaction while ensuring efficiency and skills development as we evolve as a business.

You will own governance, financials, HSEQ, SLA/KPI’s, and continuous improvement, collaborating with branch leadership to align service delivery with CSE values and national