National Switchboard Operator — Seamless Call Center

Jones Lang LaSalle Incorporated; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australias#

Premium offices

Job summary

Jones Lang LaSalle Incorporated in Melbourne is seeking a National Switchboard Operator to manage a high-volume, national switchboard and deliver professional, accurate call handling across Marsh offices in Australia.

You will be the first point of contact for internal and external stakeholders, transferring calls, updating directories, and maintaining up-to-date records with a strong focus on customer service and professionalism.

Qualifications

• Experience operating a busy switchboard or working in a high-volume customer service environment.
• Excellent verbal communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and strong organisational skills.
• Willingness to learn new systems and processes.

Responsibilities

• Answer and manage all incoming calls for Marsh offices across Australia.
• Transfer calls and assist callers with general enquiries.
• Maintain and update the national switchboard console and directory information.
• Review starter and exit reports and update records.
• Liaise with managers to confirm contact details, team structures, and extension information for new employees.
• Work closely with team assistants and business leaders to keep team lists and contact details current.
• Build effective working relationships with internal stakeholders to support accurate and efficient call management.
• Deliver a consistently high standard of customer service to clients, employees, and visitors.
• Support continuous improvement initiatives and actively participate in learning and development opportunities.
• Demonstrate professionalism, integrity, and a positive, team-focused approach.

Skills

Switchboard experience

Customer service

Verbal communication

Interpersonal skills

Tools

Microsoft Outlook

Job description

Jones Lang LaSalle Incorporated in Melbourne is seeking a National Switchboard Operator to manage a high-volume, national switchboard and deliver professional, accurate call handling across Marsh offices in Australia.

You will be the first point of contact for internal and external stakeholders, transferring calls, updating directories, and maintaining up-to-date records with a strong focus on customer service and professionalism.