National Switchboard Specialist

DAC-Jones Lang LaSalle (VIC) Pty Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

18 weeks paid maternity leave

Private Health Insurance Discounts

Employee assistant program

Novated Lease for EV cars

Job summary

JLL in Melbourne is seeking a National Switchboard Operator to deliver a professional caller experience across Marsh offices in Australia. You will be the first point of contact, directing calls accurately and maintaining an up-to-date directory.

The role requires strong communication, attention to detail, and the ability to stay calm in a fast-paced environment. Shifts vary between 8:00am and 6:00pm with full-shift coverage to support operations and business continuity.

Qualifications

• Experience in a high-volume customer service environment.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Answer and manage all incoming calls for Marsh offices across Australia in a professional and timely manner.
• Accurately transferring calls and assisting callers with general inquiries.
• Maintaining and updating the national switchboard console and directory information.
• Reviewing starter and exit reports and updating records accordingly.
• Liaising with managers to confirm contact details, team structures, and extension information.
• Working closely with team assistants and business leaders to ensure lists and contact details remain current.
• Delivering a high standard of customer service to clients, employees, and visitors.
• Supporting continuous improvement initiatives and participating in learning and development opportunities.

Skills

Busy switchboard experience

Verbal communication

Professional customer service

Multi-priority management

Tools

Microsoft Outlook

Phone systems

Job description

JLL in Melbourne is seeking a National Switchboard Operator to deliver a professional caller experience across Marsh offices in Australia. You will be the first point of contact, directing calls accurately and maintaining an up-to-date directory.

The role requires strong communication, attention to detail, and the ability to stay calm in a fast-paced environment. Shifts vary between 8:00am and 6:00pm with full-shift coverage to support operations and business continuity.