Telephonist

NSW Government; Sydney; On-site; AUD 49,000 - 51,000; Part time

Job summary

NSW Government through the Northern Sydney Local Health District (NSLHD) seeks a Telephonist Level 2 for the Hornsby Hospital switchboard. The role focuses on reliable, patient-centered communication in a fast-paced health environment.

You will manage a high-volume switchboard, ensuring calls are answered promptly and professionally. The ideal candidate will have exceptional verbal and written communication, experience in hospital or call-centre environments, and the ability to stay calm under

Qualifications

• Exceptional verbal communication with a clear, polite phone manner and strong written communication abilities.
• Experience in a hospital switchboard, call centre, or similar high-volume, fast-paced communications environment.
• Ability to remain calm under pressure and manage difficult, urgent, or emergency situations.

Responsibilities

• Operate the hospital switchboard and paging system efficiently.
• Ensure calls are answered promptly with clear and concise communication, providing a 24-hour service for NSLHD.

Skills

Verbal communication

Written communication

Hospital switchboard

Calm under pressure

Call centre experience

Job description

We are seeking an enthusiastic, reliable, and customer-focused individual with a calm,professional manner and a strong commitment to providing high-quality communication andsupport in a fast-paced environment.

Employment Type: Permanent Part Time
Position Classification: Telephonist Level 2
Remuneration: $35.75 - $37.20 per hour
Hours Per Week: 8
Requisition ID: REQ701052

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working
Hornsby Hospital Switchboard

What you'll be doing
The Telephonist position is responsible for the efficient operation of the hospital switchboard and paging system, ensuring calls are answered in a timely manner, with clear and concise communication, providing a 24 hour service for NSLHD.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria:

• Exceptional verbal communication with a clear, polite, and articulate phone manner, alongside strong written communication abilities.
• Demonstrated experience in a hospital switchboard, call centre, or similar high-volume, fast paced communications environment.
• Demonstrated ability to remain calm under pressure and manage difficult, urgent, or emergency situations.

Applications Close: 9 November 2026

Tentative Interview Date: 21 November 2026