Switchboard Operator

Jones Lang LaSalle Incorporated; Melbourne; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australias#

Premium offices

Résumé du poste

Jones Lang LaSalle Incorporated in Melbourne is seeking a National Switchboard Operator to manage a high-volume, national switchboard and deliver professional, accurate call handling across Marsh offices in Australia.

You will be the first point of contact for internal and external stakeholders, transferring calls, updating directories, and maintaining up-to-date records with a strong focus on customer service and professionalism.

Qualifications

• Experience operating a busy switchboard or working in a high-volume customer service environment.
• Excellent verbal communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and strong organisational skills.
• Willingness to learn new systems and processes.

Responsabilités

• Answer and manage all incoming calls for Marsh offices across Australia.
• Transfer calls and assist callers with general enquiries.
• Maintain and update the national switchboard console and directory information.
• Review starter and exit reports and update records.
• Liaise with managers to confirm contact details, team structures, and extension information for new employees.
• Work closely with team assistants and business leaders to keep team lists and contact details current.
• Build effective working relationships with internal stakeholders to support accurate and efficient call management.
• Deliver a consistently high standard of customer service to clients, employees, and visitors.
• Support continuous improvement initiatives and actively participate in learning and development opportunities.
• Demonstrate professionalism, integrity, and a positive, team-focused approach.

Connaissances

Switchboard experience

Customer service

Verbal communication

Interpersonal skills

Outils

Microsoft Outlook

Description du poste

Switchboard Operator### Switchboard OperatorAplikuj: On-site: Melbourne, VIC: Full time: Opublikowano dzisiaj: REQ547894**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Shaping the future of real estate for a better world**At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.**What this opportunity involves**As the National Switchboard Operator, you will play a key role in delivering a professional and seamless experience for all callers across Marsh offices in Australia. You will be the first point of contact for many internal and external stakeholders, representing the organisation with professionalism, accuracy, and exceptional customer service. This role is responsible for managing a high-volume national switchboard, ensuring calls are answered promptly and directed accurately, while maintaining up-to-date directory and team information. The position requires strong communication skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment. The national switchboard operates between 8:00am and 6:00pm. Flexibility is essential, as the successful candidate will be required to work varying shifts and provide full-shift coverage to support operational requirements and business continuity. **An overview of the role**Your day-to-day responsibilities will include:· Answering and managing all incoming calls for Marsh offices across Australia in a professional and timely manner.· Accurately transferring calls and assisting callers with general enquiries.· Maintaining and regularly updating the national switchboard console and directory information.· Reviewing new starter and exit reports provided by the Facilities Management team and updating records accordingly.· Liaising with managers to confirm contact details, team structures, and extension information for new employees.· Working closely with team assistants and business leaders to ensure team lists and contact details remain current.· Building effective working relationships with internal stakeholders to support accurate and efficient call management.· Delivering a consistently high standard of customer service to clients, employees, and visitors.· Supporting continuous improvement initiatives and actively participating in learning and development opportunities.· Demonstrating professionalism, integrity, and a positive, team-focused approach in all interactions. **Sounds like you? This is what we are looking for**To succeed in this role, you will have:· Previous experience operating a busy switchboard or working in a high-volume customer service environment.· Strong verbal communication and interpersonal skills.· The ability to build credibility and maintain professional relationships across all levels of the business.· Excellent customer service skills with a professional and courteous manner.· Strong attention to detail and organisational skills.· The ability to manage multiple priorities in a fast-paced environment.· Demonstrated problem-solving capability and sound judgement.· Confidence using technology and a willingness to learn new systems and processes.· A commitment to maintaining high standards of ethics, integrity, and professionalism.**Benefits:*** Great employee discounts off fitness, wellbeing & other renowned brands* 18 weeks paid maternity leave* Private Health Insurance Discounts* Active Social Club* Employee assistant program* Novated Lease for EV cars* Paid time off for volunteer work* Career Opportunities with Australia's #1 Commercial Real Estate firm* Premium offices **What you can expect from us:**You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Interested candidates, please apply following the link below quoting job reference number REQ547894.**Location:**On-site –Melbourne, VIC**Job Tags:**Microsoft Outlook, Oprogramowanie do obsługi zgłoszeń, Poufność, Priorytetyzacja, Umowy o zachowaniu poufności, Wielozadaniowość, Zarządzanie budżetem, Zarządzanie dostawcami, Zarządzanie kalendarzem, Zarządzanie podróżami służbowymi i wydatkami, Zarządzanie zdarzeniamiIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!