Switchboard Operator

DAC-Jones Lang LaSalle (VIC) Pty Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

18 weeks paid maternity leave

Private Health Insurance Discounts

Employee assistant program

Novated Lease for EV cars

Job summary

JLL in Melbourne is seeking a National Switchboard Operator to deliver a professional caller experience across Marsh offices in Australia. You will be the first point of contact, directing calls accurately and maintaining an up-to-date directory.

The role requires strong communication, attention to detail, and the ability to stay calm in a fast-paced environment. Shifts vary between 8:00am and 6:00pm with full-shift coverage to support operations and business continuity.

Qualifications

• Experience in a high-volume customer service environment.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Answer and manage all incoming calls for Marsh offices across Australia in a professional and timely manner.
• Accurately transferring calls and assisting callers with general inquiries.
• Maintaining and updating the national switchboard console and directory information.
• Reviewing starter and exit reports and updating records accordingly.
• Liaising with managers to confirm contact details, team structures, and extension information.
• Working closely with team assistants and business leaders to ensure lists and contact details remain current.
• Delivering a high standard of customer service to clients, employees, and visitors.
• Supporting continuous improvement initiatives and participating in learning and development opportunities.

Skills

Busy switchboard experience

Verbal communication

Professional customer service

Multi-priority management

Tools

Microsoft Outlook

Phone systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

As the National Switchboard Operator, you will play a key role in delivering a professional and seamless experience for all callers across Marsh offices in Australia. You will be the first point of contact for many internal and external stakeholders, representing the organisation with professionalism, accuracy, and exceptional customer service. This role is responsible for managing a high-volume national switchboard, ensuring calls are answered promptly and directed accurately, while maintaining up-to-date directory and team information. The position requires strong communication skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment. The national switchboard operates between 8:00am and 6:00pm. Flexibility is essential, as the successful candidate will be required to work varying shifts and provide full-shift coverage to support operational requirements and business continuity.

An overview of the role

Your day-to-day responsibilities will include:

• Answering and managing all incoming calls for Marsh offices across Australia in a professional and timely manner.
• Accurately transferring calls and assisting callers with general enquiries.
• Maintaining and regularly updating the national switchboard console and directory information.
• Reviewing new starter and exit reports provided by the Facilities Management team and updating records accordingly.
• Liaising with managers to confirm contact details, team structures, and extension information for new employees.
• Working closely with team assistants and business leaders to ensure team lists and contact details remain current.
• Building effective working relationships with internal stakeholders to support accurate and efficient call management.
• Delivering a consistently high standard of customer service to clients, employees, and visitors.
• Supporting continuous improvement initiatives and actively participating in learning and development opportunities.
• Demonstrating professionalism, integrity, and a positive, team-focused approach in all interactions.

Sounds like you? This is what we are looking for

To succeed in this role, you will have:

• Previous experience operating a busy switchboard or working in a high-volume customer service environment.
• Strong verbal communication and interpersonal skills.
• The ability to build credibility and maintain professional relationships across all levels of the business.
• Excellent customer service skills with a professional and courteous manner.
• Strong attention to detail and organisational skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving capability and sound judgement.
• Confidence using technology and a willingness to learn new systems and processes.
• A commitment to maintaining high standards of ethics, integrity, and professionalism.

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia’s #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location: On-site –Melbourne, VIC

Job Tags: Budget Administration, Calendar Management, Confidentiality, Event Management, Microsoft Outlook, Multitasking, Non-Disclosure Agreements, Prioritization, Ticketing Software, Travel and Expense Management, Vendor Management

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. For further information, visit jll.com.