Switchboard Operator

Green Light Worldwide; Canberra; On-site; AUD 50,000 - 60,000; Full time

Job summary

A technology services company in Canberra is seeking a Switchboard Operator to manage incoming calls and provide customer support. The role involves coordinating conference calls and ensuring proper call routing. Ideal candidates should have strong call handling skills and a professional demeanor. Entry-level applicants are welcome, and support is available for diverse backgrounds.

Qualifications

• Efficiently manage incoming calls and transfer them as required.
• Provide excellent customer support during inquiries.
• Maintain accurate information about internal staff.

Responsibilities

• Manage incoming calls promptly and professionally.
• Assist in coordinating conference calls for staff.
• Update and maintain staff details.

Skills

Call handling

Customer support

Attention to detail

Professionalism

Job description

Green Light Australia are currently seeking Switchboard Operator to join our Australian based delivery team to assist in the delivery of services into one of our technical partners.

As a Switchboard Operator, you will be responsible for managing incoming calls, transferring calls to appropriate departments, and providing information to both the general public and internal staff. Acting as a central point of contact, you will serve as a concierge for conference calls and play a vital role in updating details on internal staff members. This role requires efficient call handling, professionalism, and a proactive approach to addressing customer inquiries.

Call Handling and Transfer

• Answer incoming calls promptly and professionally.
• Transfer calls to the relevant departments or individuals as per established protocols.

Concierge for Conference Calls

• Assist in coordinating and managing conference calls for internal staff.

Internal Staff Support

• Update and maintain accurate details of internal staff members.
• Work closely with departmental teams to ensure accurate and up‑to‑date information.

Efficient Call Management

• Manage multiple calls daily, prioritizing and handling inquiries efficiently.
• Monitor call queues and address calls within target timeframes.

Customer Support

• Provide excellent customer support by following up on inquiries to confirm satisfactory issue resolution.
• Maintain a professional and upbeat tone while assisting customers.

Switchboard Operation

• Operate the switchboard system to facilitate smooth call routing.
• Ensure the proper functioning of telephone equipment.

People on visa or PR can also apply but a police check would be required.

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to [e-mail] or call [phone].

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service and Information Technology

Industries

Telephone Call Centers

Campbell, Australian Capital Territory, Australia