Healthcare Switchboard & Receptionist (Casual) – Melbourne

Western Health Australia; Melbourne; Presencial; AUD 42.000 - 47.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries, flexible work &

Scholarships and grants to supportongo

Descripción de la vacante

Western Health in Melbourne is seeking a Switchboard Operator/Receptionist to be the first point of contact for patients, visitors, and staff. You will manage a high-volume switchboard, provide assistance, and support essential administrative tasks across the network.

The role emphasises confidentiality, accuracy, and customer-focused service, with opportunities to develop communication, problem-solving, and organisational skills within a fast-paced healthcare environment.

Formación

• Experience handling high-volume switchboards and reception duties.
• Ability to manage enquiries with professionalism and confidentiality.
• Willingness to work on a rotational roster including Christmas Day.

Responsabilidades

• Manage a high-volume telephone switchboard, responding to calls and enquiries promptly, accurately, and professionally.
• Provide clear, helpful assistance to patients, carers, visitors, and staff to ensure a positive service experience.
• Maintain strict confidentiality and privacy of all patient and organisational information.
• Develop and maintain up-to-date knowledge of hospital departments and services to ensure accurate call direction and information sharing.
• Meet service standards and KPIs while supporting reception duties, including flexibility to work on a rotational roster (including Christmas Day).
• Need to handle telephone calls and inquiries clearly and efficiently, giving clear and efficient assistance to achieve a high level of satisfaction from service recipients.
• Need to maintain good knowledge of hospital departments and services.
• Must perform duties to achieve a high level of satisfaction from service recipients in line with the positions KPI’s.
• Must be available to work on Christmas day on a rotational basis.

Descripción del empleo

Western Health in Melbourne is seeking a Switchboard Operator/Receptionist to be the first point of contact for patients, visitors, and staff. You will manage a high-volume switchboard, provide assistance, and support essential administrative tasks across the network.

The role emphasises confidentiality, accuracy, and customer-focused service, with opportunities to develop communication, problem-solving, and organisational skills within a fast-paced healthcare environment.