National Spa Operations Manager

endota; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Discounted endota treatments and产品

Complimentary access to endota Retreat

Birthday leave

Birthday gift voucher

Competitive salary package

Corporate partner discounts

Job summary

endota, Australia's largest day spa network, seeks an experienced Multi-site Operations Manager to oversee a portfolio of company-owned and franchised spas across Australia. Based at the Support Centre on the Mornington Peninsula, the role offers a hybrid work from home model and focuses on driving performance, operational excellence, and team capability.

You will lead spa field teams, develop high-performing teams, and implement strategies to optimise growth, ensure training standards, and

Qualifications

• Extensive experience in multi-site retail, spa, salon, clinic, or service operations.
• At least 5 years' experience leading and developing teams at a state or national level.
• Proven ability to drive financial performance and operational improvement.
• Strong commercial acumen and experience managing KPIs and budgets.
• Excellent communication and stakeholder management skills.
• A positive, resilient, and results-focused approach.
• Experience in the beauty, wellness, or retail sector is highly regarded.

Responsibilities

• Lead and support the spa field teams to drive spa performance.
• Develop high-performing, accountable teams.
• Develop and implement strategies to optimise business growth.
• Ensure training standards are maintained at the required compliance levels.
• Ensure a consistent and exceptional customer experience.
• Drive operational compliance, efficiency, and cost effectiveness.
• Contribute to budgeting, forecasting, and performance reporting.
• Deliver revenue, profit, and KPI targets.

Skills

Multi-site operations

Team leadership

Financial performance

KPIs & budgets

Communication

Stakeholder management

Wellness/retail sector experience

Job description

Base Salary + Incentives + Benefits + Discounts!

endotais Australia's largest day spa network, with more than 110 spas across Australia and New Zealand. For more than 20 years, we've been helping people reconnect with themselves through rejuvenating treatments, natural skincare products, and exceptional client care.

As a purpose-led business, we are committed to wellbeing, sustainability, and creating meaningful experiences for our people and clients.

About the role

We are seeking an experienced Multi-site Operations Manager to oversee a portfolio of company-owned and franchised spas across Australia. This leadership role will focus on driving performance, operational excellence, and team capability across the network. The role is based at our Support Centre on the Mornington Peninsula and offers a hybrid work from home model.

Key Responsibilities:

• Lead and support the spa field teams to drive spa performance.
• Develop high-performing, accountable teams.
• Develop and implement strategies to optimise business growth.
• Ensure training standards are maintained at the required compliance levels.
• Ensure a consistent and exceptional customer experience.
• Drive operational compliance, efficiency, and cost effectiveness.
• Contribute to budgeting, forecasting, and performance reporting.
• Deliver revenue, profit, and KPI targets.

About You

You are a strong operational leader who thrives in a fast-paced, multi-site environment. You bring:

• Extensive experience in multi-site retail, spa, salon, clinic, or service operations.
• At least 5 years' experience leading and developing teams at a state or national level.
• Proven ability to drive financial performance and operational improvement.
• Strong commercial acumen and experience managing KPIs and budgets.
• Excellent communication and stakeholder management skills.
• A positive, resilient, and results-focused approach.
• Experience in the beauty, wellness, or retail sector is highly regarded.
  

We offer more than a job. We offer a workplace where wellbeing, connection, and growth matter.

Benefits include:

• Discounted endota treatments and products.
• Complimentary access to endota Retreat, our digital wellness platform.
• Birthday leave and birthday gift voucher.
• Competitive salary package.
• Corporate partner discounts across health, wellness, fitness, and lifestyle brands.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hair & Beauty Services 1,001-5,000 employees

endota is Australia's leading wellness brand, founded on the belief that we exist to make people feel better.

The name endota is derived from an Indigenous Australian word meaning beautiful. It reflects the brands commitment to wellness and has allowed us to grow from one spa to a global wellbeing community of over 110 spas across Australia, New Zealand and Southeast Asia. Each year, we deliver more than 850,000 treatments, alongside a range of results driven skincare and wellness products. The brand also extends to the endota wellness college, an RTO training school training over 500+ students and endota retreat offering a digital subscription of over 200+ classes to our customers.

endota is Australia's leading wellness brand, founded on the belief that we exist to make people feel better.

The name endota is derived from an Indigenous Australian word meaning beautiful. It reflects the brands commitment to wellness and has allowed us to grow from one spa to a global wellbeing community of over 110 spas across Australia, New Zealand and Southeast Asia. Each year, we deliver more than 850,000 treatments, alongside a range of results driven skincare and wellness products. The brand also extends to the endota wellness college, an RTO training school training over 500+ students and endota retreat offering a digital subscription of over 200+ classes to our customers.

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What can I earn as an Operations Manager