National Spa Operations Manager

endota; City of Frankston; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Discounted spa treatments

Wellness platform access

Birthday leave

Birthday gift voucher

Competitive salary package

Partner discounts

Job summary

endota, Australia’s largest day spa network, is seeking an experienced Multi-site Operations Manager to oversee a portfolio of company-owned and franchised spas across Australia. Based at the Mornington Peninsula Support Centre, the role combines strategic leadership with hands-on coaching to raise performance and guest experiences.

You will lead spa field teams, develop accountable teams, optimise growth strategies, ensure training and compliance, and deliver revenue, profit, and KPI targets

Qualifications

• Extensive experience in multi-site retail, spa, or service operations.
• 5+ years’ experience leading and developing teams.
• Proven ability to drive financial performance and KPI delivery.
• Strong commercial acumen with budget and KPI management.
• Excellent communication and stakeholder management.
• Experience in beauty, wellness, or retail is highly regarded.

Responsibilities

• Lead spa field teams to drive spa performance.
• Develop high-performing, accountable teams.
• Develop and implement strategies to optimise business growth.
• Ensure training standards are maintained at the required compliance levels.
• Ensure a consistent and exceptional customer experience.
• Drive operational compliance, efficiency, and cost effectiveness.
• Contribute to budgeting, forecasting, and performance reporting.
• Deliver revenue, profit, and KPI targets.

Skills

Multi-site leadership

Team development

Financial performance

KPI management

Stakeholder management

Beauty/wellness retail

Job description

endotais Australia’s largest day spa network, with more than 110 spas across Australia and New Zealand. For more than 20 years, we’ve been helping people reconnect with themselves through rejuvenating treatments, natural skincare products, and exceptional client care.

As a purpose-led business, we are committed to wellbeing, sustainability, and creating meaningful experiences for our people and clients. The role is based at our Support Centre on the Mornington Peninsula and offers a hybrid work from home model.

About the role

We are seeking an experienced Multi-site Operations Manager to oversee a portfolio of company-owned and franchised spas across Australia. This leadership role will focus on driving performance, operational excellence, and team capability across the network.

Key Responsibilities

• Lead and support the spa field teams to drive spa performance.
• Develop high-performing, accountable teams.
• Develop and implement strategies to optimise business growth.
• Ensure training standards are maintained at the required compliance levels.
• Ensure a consistent and exceptional customer experience.
• Drive operational compliance, efficiency, and cost effectiveness.
• Contribute to budgeting, forecasting, and performance reporting.
• Deliver revenue, profit, and KPI targets.

About You

You are a strong operational leader who thrives in a fast-paced, multi-site environment. You bring:

• Extensive experience in multi-site retail, spa, salon, clinic, or service operations.
• At least 5 years’ experience leading and developing teams.
• Proven ability to drive financial performance and operational improvement.
• Strong commercial acumen and experience managing KPIs and budgets.
• Excellent communication and stakeholder management skills.
• A positive, resilient, and results-focused approach.
• Experience in the beauty, wellness, or retail sector is highly regarded.

We offer more than a job. We offer a workplace where wellbeing, connection, and growth matter.

Benefits include

• Discounted endota treatments and products.
• Complimentary access to endota Retreat, our digital wellness platform.
• Birthday leave and birthday gift voucher.
• Competitive salary package.
• Corporate partner discounts across health, wellness, fitness, and lifestyle brands.