Spa Training Manager

endota; Noosa Shire; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Discounts on endota treatments and end

Education & training programs

Therapist incentive program

National Therapist Awards

Spa treatments credit

Free endota Retreat membership

Career progression across Aus/NZ

Résumé du poste

endota Noosa is hiring a Spa Training Manager to lead a team of therapists and drive service excellence. You will conduct training needs analyses, plan and deliver comprehensive training programs, and ensure high standards in client care and product knowledge across all endota treatments.

This role emphasizes achieving retail and service KPIs, motivating staff, and maintaining training records. A pathway for career progression across Aus/NZ spas and the Wellness College is available.

Qualifications

• Must hold a Diploma in Beauty Therapy with industry experience.
• Cert IV in Training and Assessment is advantageous.
• Proven ability to motivate and lead teams to peak performance.
• Retail sales experience with ability to promote treatments and prescribe products.

Responsabilités

• Lead by example delivering advanced skin treatments and spa services while ensuring exceptional customer experience.
• Conduct training needs analyses and develop monthly training plans with leadership.
• Prepare and deliver trainings to the spa team.
• Provide in-depth knowledge of endota products and services to enable cross-selling.
• Collaborate with Spa Manager to set goals and track therapist performance.
• Ensure training compliance and maintain accurate training records.

Connaissances

Leadership

Retail KPI

Customer service

Communication

Time management

Formation

Diploma in Beauty Therapy

Cert IV Training & Assessment (adv)

Description du poste

The beautiful endota spa Noosa is situated right in the heart of the iconic Hastings Street, directly opposite the stunning main beach. Our lush coastal paradise resides a short walk from the Noosa Heads bus stop.

Boasting 5 treatment rooms, we specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced skin technology such as Light Therapy (LED), Clinical peels, Hydro-Microdermabrasion and Electro-Mesotherapy.

Your Role

endota Spa Training Managers are passionate about leading and developing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance.
As the Spa Training Manager at endota, you are responsible for:

• Leading by example by performing advanced skin treatments, massage, body treatments while providing the best customer experience
• Undertaking training needs analyses for team members in partnership with the leadership team and developing a monthly training plan.
• Preparing and delivering training to the broader spa team.
• Providing in-depth knowledge of all endota products and services, allowing the spa team to be able to cross sell other treatments and care plans for clients.
• Collaborating with the Spa manager to set goals for spa performance and track therapist performance.
• Ensuring endota therapists are competent and engaged to deliver service excellence and meet retail requirements.
• Providing balanced feedback.
• Leading and managing training compliance within the spa, ensuring all training records are accurate and up to date.

Your Skills & Experience

• You must hold a Diploma in Beauty Therapy with previous industry experience (Cert IV in Training and Assessment advantageous).
• Ability to motivate and lead teams to best performance.
• Proven ability to reach and maintain your own retail and service KPI’s and inspire your team with your high level of customer service.
• Previous retail sales experience with a demonstrated ability to promote treatments and confidently prescribe products.
• You have strong communication skills and excellent personal presentation.
• You are highly organised and exhibit great time management skills.

As an endota team member, we offer you:

• Discounts on endota treatments and endota products at wholesale prices.
• Our National Education Program provides ongoing upskilling to our therapists on-the-job, by providing training on treatments, products, safety & customer service
• A Therapist Incentive Program that rewards you for achieving your KPI’s.
• Recognition of your talent, dedication, and passion at our National Therapist Awards.
• $150 worth of spa treatments when you complete all required online training.
• Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more.
• Opportunities for career progression and relocation across spa in Aus/NZ. As well as our Support Centre and endota Wellness College.

About endota Noosa

The beautiful endota spa Noosa is situated right in the heart of the iconic Hastings Street, directly opposite the stunning main beach. Our lush coastal paradise resides a short walk from the Noosa Heads bus stop.

Boasting 5 treatment rooms, we specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced skin technology such as Light Therapy (LED), Clinical peels, Hydro-Microdermabrasion and Electro-Mesotherapy.

Your Role

endota Spa Training Managers are passionate about leading and developing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance.
As the Spa Training Manager at endota, you are responsible for:

• Leading by example by performing advanced skin treatments, massage, body treatments while providing the best customer experience
• Undertaking training needs analyses for team members in partnership with the leadership team and developing a monthly training plan.
• Preparing and delivering training to the broader spa team.
• Providing in-depth knowledge of all endota products and services, allowing the spa team to be able to cross sell other treatments and care plans for clients.
• Collaborating with the Spa manager to set goals for spa performance and track therapist performance.
• Ensuring endota therapists are competent and engaged to deliver service excellence and meet retail requirements.
• Providing balanced feedback.
• Leading and managing training compliance within the spa, ensuring all training records are accurate and up to date.

Your Skills & Experience

• You must hold a Diploma in Beauty Therapy with previous industry experience (Cert IV in Training and Assessment advantageous).
• Ability to motivate and lead teams to best performance.
• Proven ability to reach and maintain your own retail and service KPI’s and inspire your team with your high level of customer service.
• Previous retail sales experience with a demonstrated ability to promote treatments and confidently prescribe products.
• You have strong communication skills and excellent personal presentation.
• You are highly organised and exhibit great time management skills.

Your benefits

As an endota team member, we offer you:

• Discounts on endota treatments and endota products at wholesale prices.
• Our National Education Program provides ongoing upskilling to our therapists on-the-job, by providing training on treatments, products, safety & customer service
• A Therapist Incentive Program that rewards you for achieving your KPI’s.
• Recognition of your talent, dedication, and passion at our National Therapist Awards.
• $150 worth of spa treatments when you complete all required online training.
• Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more.
• Opportunities for career progression and relocation across spa in Aus/NZ. As well as our Support Centre and endota Wellness College.

About endota

We are a proud Australian owned global wellness brand with a portfolio of over 100 spas, a Wellness College, plus we develop COSMOS certified and results-based skincare products that we use in all of our treatments. Our company values are a fundamental part of who we are and underpin our work and culture.

If the pursuit of wellbeing is your way of life and you want to share your knowledge and experience, then join endota today to nurture & grow your career.