Spa Manager

endota; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts on endota products

Free endota Retreat membership

National Education Program training

Spa sales and wages budget bonus

Wellness nights and peer events

On-site spa treatments and product V.I

Job summary

endota Spa Manager role in Sydney leads a team of therapists at our Martin Place location. You will champion endota values, drive financial performance, and ensure exceptional client service while overseeing recruitment, onboarding and daily operations.

The role requires leadership, strong communication, and the ability to manage rosters including late nights and weekends, with a focus on team development and delivering high-quality treatments.

Qualifications

• Leadership experience managing a team of therapists.
• Strong customer service focus with high standards of presentation.
• KPI-driven with ability to forecast targets and manage rosters.
• Excellent communication and organisational skills.
• Able to work rotating rosters including late nights and weekends.
• Financial acumen and budget management experience.

Responsibilities

• Lead a high performing team of therapists in line with endota values.
• Drive spa financial performance, budgeting and KPI achievement.
• Deliver exceptional customer service to grow the spa client base.
• Oversee recruitment, onboarding and ongoing staff development.
• Manage daily spa operations: bookings, inventory, presentation, and workflows.

Job description

Discover a refreshed sense of calm at our beautifully renovated spa in Martin Place, conveniently located moments from Wynyard, Town Hall, and Martin Place stations.

We specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced skin technology such as Light Therapy (LED), Clinical peels, Hydro-Microdermabrasion and Electro-Mesotherapy.

Your Role

endota Spa Managers are passionate about leading and nurturing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance.

As the face of the spa, the Spa Manageris responsible for:

• Creatingan optimalworking environment where you lead, engage, and develop a high performing team of therapists in-line with our values.
• Financial Performance of the spaincluding:achieving spa budget & KPI’s, forecasting targets and roster management.
• Delivering an exceptional level ofcustomer service to build up your spa’s client base.
• Managing spa recruitment needs and onboarding new team members.
• Daily spa operationsincluding:optimising client bookings, inventory management andmaintainingspa presentation standards.

YourSkills & Experience

• Previousspa or salon management experience.
• A Certificate IV or Diploma in Beauty Therapy with previous industry experience and/or a Diploma in Salon Management is highly advantageous, but not essential.
• Previousexperience with online booking systems, ideally Zenoti.
• Proficient IT skills (Microsoft Word,Outlookand Excel) andpreviousexperience using an electronic booking system.
• You are a confident leader withpreviousexperience managing a team of therapists.
• You are motivated to achieve KPIs and inspire your team with yourhigh levelof customer service.
• You have some level of financial and business acumen and experience managing budgets.
• You havestrong communicationskills and excellent personal presentation.
• You are highly organised andexhibit great timemanagement skills.
• You are available to work a rotating rostering including late nights and weekends.

Whilst it is our preference to recruit and employ from the local labour market, we will consider applicants who are already in Australia and hold a visa with work rights.

Beyond a business, endota is a place of belonging.We provide a supporting & inspiring environment so that you can be your “best me”.

• Receive endota treatments at a discount and enjoy our range ofproducts at wholesale prices.
• Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more!
• Our National Education Program is designed to educate you on our treatment & product menu, and you will receive on-the-job training with our experienced education team.
• Receive a bonus for achieving spa sales budgets and wages budgets.
• Quarterly wellness nights held in spa, be pampered by colleagues, and enjoy delicious snacks.
• Complete your online training and receive $150 worth of in spa treatments.
• Participate in spa challenges with various rewards.
• Receive a gift voucher for your birthday and the day off if it falls on your regular workday.
• Attend our annual Spa Manager conference engaging in personal development, strategic planning and team building with your peers.
• Receive discounts from some of Australia’s leading brands across health, wellness, fitness, lifestyle and more!

About endota

We are a proud Australian owned global wellness brand with a portfolio of over100 spas, a Wellness College, plus we develop COSMOS certified and results-based skincare products that we use inall ofour treatments. Our company values are a fundamental part of who we are and underpin our work and culture.

If you are passionate about what you do, want to share yourknowledgeand experience, and learn from your colleagues – then endota is for you.