Spa Training Manager

endota; Maroochydore; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounts on treatments

Education program

Therapist incentive program

Awards recognition

Spa treatment credit

Free membership to endota Retreat

Career progression across Aus/NZ

Job summary

endota Sunshine Plaza in Maroochydore is seeking a Spa Training Manager to lead and develop a team of therapists, champion our endota values, and drive customer experience and retail performance. You will train, coach, and set training plans in partnership with leadership, ensuring high standards across all treatments and products.

The role requires strong communication, leadership, and organisational skills, with opportunities for career progression across Aus/NZ.

Qualifications

• You must hold a Diploma in Beauty Therapy with previous industry experience (Cert IV in Training and Assessment advantageous).
• Ability to motivate and lead teams to best performance.
• Proven ability to reach and maintain your own retail and service KPI’s and inspire your team with your high level of customer service.
• Previous retail sales experience with a demonstrated ability to promote treatments and confidently prescribe products.
• You have strong communication skills and excellent personal presentation.
• You are highly organised and exhibit great time management skills.

Responsibilities

• Leading by example by performing advanced skin treatments, massage, body treatments while providing the best customer experience.
• Undertaking training needs analyses for team members in partnership with the leadership team and developing a monthly training plan.
• Preparing and delivering training to the broader spa team.
• Providing in-depth knowledge of all endota products and services, allowing the spa team to cross sell other treatments and care plans for clients.
• Collaborating with the Spa manager to set goals for spa performance and track therapist performance.
• Ensuring endota therapists are competent and engaged to deliver service excellence and meet retail requirements.
• Providing balanced feedback.
• Leading and managing training compliance within the spa, ensuring all training records are accurate and up to date.

Skills

Motivate and lead teams

Retail KPI achievement

Customer service excellence

Strong communication skills

Time management

Organisation

Education

Diploma in Beauty Therapy

Cert IV in Training and Assessment advantageous

Job description

The elegant Sunshine Plaza located on the riverside, is the largest shopping centre on the Sunshine Coast with our beautiful spa conveniently located on level one (next to David Jones).

Boasting 6 treatment rooms, we specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced skin technology such as Clinical peels, Hydro-Microdermabrasion, Electro-Mesotherapy and Light Therapy (LED), with express LED available at reception!

Your Role

endota Spa Training Managers are passionate about leading and developing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance.
As the Spa Training Manager at endota, you are responsible for:

• Leading by example by performing advanced skin treatments, massage, body treatments while providing the best customer experience
• Undertaking training needs analyses for team members in partnership with the leadership team and developing a monthly training plan.
• Preparing and delivering training to the broader spa team.
• Providing in-depth knowledge of all endota products and services, allowing the spa team to be able to cross sell other treatments and care plans for clients.
• Collaborating with the Spa manager to set goals for spa performance and track therapist performance.
• Ensuring endota therapists are competent and engaged to deliver service excellence and meet retail requirements.
• Providing balanced feedback.
• Leading and managing training compliance within the spa, ensuring all training records are accurate and up to date.

Your Skills & Experience

• You must hold a Diploma in Beauty Therapy with previous industry experience (Cert IV in Training and Assessment advantageous).
• Ability to motivate and lead teams to best performance.
• Proven ability to reach and maintain your own retail and service KPI’s and inspire your team with your high level of customer service.
• Previous retail sales experience with a demonstrated ability to promote treatments and confidently prescribe products.
• You have strong communication skills and excellent personal presentation.
• You are highly organised and exhibit great time management skills.

About endota Sunshine Plaza

The elegant Sunshine Plaza located on the riverside, is the largest shopping centre on the Sunshine Coast with our beautiful spa conveniently located on level one (next to David Jones).

Boasting 6 treatment rooms, we specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced skin technology such as Clinical peels, Hydro-Microdermabrasion, Electro-Mesotherapy and Light Therapy (LED), with express LED available at reception!

Your Role

endota Spa Training Managers are passionate about leading and developing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance.
As the Spa Training Manager at endota, you are responsible for:

• Leading by example by performing advanced skin treatments, massage, body treatments while providing the best customer experience
• Undertaking training needs analyses for team members in partnership with the leadership team and developing a monthly training plan.
• Preparing and delivering training to the broader spa team.
• Providing in-depth knowledge of all endota products and services, allowing the spa team to be able to cross sell other treatments and care plans for clients.
• Collaborating with the Spa manager to set goals for spa performance and track therapist performance.
• Ensuring endota therapists are competent and engaged to deliver service excellence and meet retail requirements.
• Providing balanced feedback.
• Leading and managing training compliance within the spa, ensuring all training records are accurate and up to date.

Your Skills & Experience

• You must hold a Diploma in Beauty Therapy with previous industry experience (Cert IV in Training and Assessment advantageous).
• Ability to motivate and lead teams to best performance.
• Proven ability to reach and maintain your own retail and service KPI’s and inspire your team with your high level of customer service.
• Previous retail sales experience with a demonstrated ability to promote treatments and confidently prescribe products.
• You have strong communication skills and excellent personal presentation.
• You are highly organised and exhibit great time management skills.

Whilst it is our preference to recruit and employ from the local labour market, we will consider applicants who are already in Australia and hold a visa with work rights.

Your benefits

As an endota team member, we offer you:

• Discounts on endota treatments and endota products at wholesale prices.
• Our National Education Program provides ongoing upskilling to our therapists on-the-job, by providing training on treatments, products, safety & customer service
• A Therapist Incentive Program that rewards you for achieving your KPI’s.
• Recognition of your talent, dedication, and passion at our National Therapist Awards.
• $150 worth of spa treatments when you complete all required online training.
• Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more.
• Opportunities for career progression and relocation across spa in Aus/NZ. As well as our Support Centre and endota Wellness College.

About endota

We are a proud Australian owned global wellness brand with a portfolio of over 100 spas, a Wellness College, plus we develop COSMOS certified and results-based skincare products that we use in all of our treatments. Our company values are a fundamental part of who we are and underpin our work and culture.

If the pursuit of wellbeing is your way of life and you want to share your knowledge and experience, then join endota today to nurture & grow your career.