Spa Receptionist/Assistant

endota; Maitland City Council; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Discount on endota treatments

Wholesale product pricing

Free endota Retreat membership

National Education Program

Job summary

endota Green Hills Spa in Stockland Shopping Centre seeks a Spa Receptionist/Assistant to deliver excellent in-spa, phone and email service. You will manage bookings, process vouchers and product sales, answer inquiries and maintain data; also perform light cleaning to support daily spa operations.

You should have reception or customer service experience, strong IT skills (Word/Outlook/Excel) and familiarity with electronic booking systems (Zenoti).

Qualifications

• Reception/customer service experience, spa/beauty industry preferred.
• Proficient IT skills (Word, Outlook, Excel) and experience using an electronic booking system (Zenoti).
• Excellent time management with ability to multitask and work independently.
• Strong communication skills and professional presentation.
• Availability to work late nights and weekends.
• Passionate about the endota brand and aligning with our core values.

Responsibilities

• Manage treatment bookings and data entry.
• Process gift vouchers and product sales.
• Answer email enquiries and handle customer communications.
• Maintain inventory and assist with data entry.
• Perform general cleaning and housekeeping duties to support spa operations.

Skills

Reception experience

IT skills

Time management

Communication

Availability weekends

Brand alignment

Tools

Zenoti

Job description

Situated just 30 minutes from the Hunter Valley Wine Region you will find our beautiful endota spa Green Hills in the Stockland Shopping Centre located next to David Jones.

Boasting 5 treatment rooms, we specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced skin technology such as Light Therapy (LED), Clinical peels, Hydro-Microdermabrasion and Electro-Mesotherapy.

Your Role

endota employees are passionate about providing a high level of customer service to our clients throughout their wellness journey.

In the role of a Spa Receptionist/Assistant, you will provide excellent customer service to customers in-spa, over the phone and via email. Using your strong IT skills, you will manage treatment bookings, process gift vouchers & product sales, answer email enquiries and be responsible for data entry/inventory requirements. The role will also include general cleaning responsibilities such as laundry, vacuuming, dusting, stocking/arranging product and any other housekeeping tasks that will support the everyday function of the spa.

Your Skills & Experience

As an endota Spa Receptionist/Assistant, you are willing to share your time, experience, and expertise– not only for the good of others, but for your own personal satisfaction and growth.

• You have previous reception/customer service experience (experience in spa or beauty industry preferred).
• Proficient IT skills (Microsoft Word, Outlook and Excel) and previous experience using an electronic booking system (ideally Zenoti).
• You have excellent time management skills with the ability to work independently and multitask.
• You have strong communication skills and excellent personal presentation standards.
• You have availability to work late nights and weekends.
• You will be as passionate about the endota brand as we are and share our core values and philosophy.

We provide a supporting & inspiring environment so that you can be your “best me”.

• Receive endota treatments at a discount, and enjoy our range of products at wholesale prices.
• Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more!
• Our National Education Program is designed to provide treatment & product training and on-the-job training with your spa leadership team.
• We recognise your talent, dedication, and passion through our National Therapist Awards.
• The Therapist Incentive Program rewards for achieving KPI’s.
• Participate in spa challenges with various prizes of products and vouchers.
• Complete all required online training and receive $150 worth of in spa treatments.
• Quarterly wellness nights held in spa, be pampered by colleagues, and enjoy delicious snacks.
• Receive discounts from some of Australia’s leading brands across health, wellness, fitness, lifestyle and more!

About endota

We are a proud Australian owned global wellness brand with a portfolio of over 100 spas, a Wellness College, plus we develop COSMOS certified and results-based skincare products that we use in allofour treatments. Our company values are a fundamental part of who we are and underpin our work and culture.

If you are passionate about what you do, want to share your knowledge and experience, and learn from your colleagues – then endota is for you.