Multi-Site Security Operations Leader

Certis-f2763f46; Ryde; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Career progression

Diversity & inclusion

Employee engagement surveys

Reward and Recognition Framework

Job summary

Certis Security Australia is seeking an Operations Manager to oversee security services across multiple sites in Australia. The role focuses on end-to-end operational delivery, KPI/SLAs, and leadership of Site Managers and frontline teams.

You will drive workforce planning, incidents management, and maintain strong client relationships while ensuring WHSE compliance and governance standards are met. A security licence and driver’s licence are essential.

Qualifications

• Current Security Licence and valid Driver’s Licence.
• Proven experience managing security operations across multiple sites or a complex operational portfolio.
• Strong incident management, investigation and problem-solving capabilities.
• Strong client and stakeholder management skills, with the ability to resolve complaints and service issues effectively.
• Demonstrated ability to coach, develop and hold frontline leaders accountable.

Responsibilities

• Taking end-to-end accountability for daily operational service delivery across assigned sites.
• Ensuring security services are delivered consistently and in accordance with contractual requirements, KPIs, SLAs and agreed operational standards.
• Leading, coaching and developing Site Managers, Supervisors and frontline security teams to deliver high-quality service.
• Managing frontline workforce requirements, including recruitment, onboarding, rostering, attendance, workforce planning and deployment.
• Supporting performance management and disciplinary processes in line with company policies and procedures.
• Managing day-to-day site operations and ensuring standard operating procedures, standing orders and operational processes are effectively implemented.
• Responding to incidents, escalations, service disruptions and operational risks, ensuring appropriate investigation, corrective action and resolution.
• Maintaining strong site-level client relationships and addressing complaints, feedback and service delivery issues.
• Ensuring compliance with WHSE obligations, security licensing, statutory requirements and company governance standards.
• Conducting site inspections, risk assessments, investigations and compliance reviews to maintain operational and audit readiness.

Skills

Site management

Leadership

Workforce planning

Incident management

Contractual & SLA knowledge

Client relationship

Education

Security Licence

Job description

Certis Security Australia is seeking an Operations Manager to oversee security services across multiple sites in Australia. The role focuses on end-to-end operational delivery, KPI/SLAs, and leadership of Site Managers and frontline teams.

You will drive workforce planning, incidents management, and maintain strong client relationships while ensuring WHSE compliance and governance standards are met. A security licence and driver’s licence are essential.