Multi-Site Security Operations Leader

Certis; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Discounts

Annual awards

Engagement surveys

Recognition program

Job summary

Certis Security Australia is seeking an Operations Manager to lead the safe and compliant delivery of security services across multiple sites. You will oversee end-to-end operations, ensuring contractual commitments are met and frontline teams are effectively deployed to maintain service quality.

You will coach Site Managers and Supervisors, manage workforce planning, and drive continuous improvement while maintaining strong client relationships and compliance with WHSE requirements.

Qualifications

• Proven experience leading security operations and frontline teams.
• Strong ability to manage multiple sites or portfolios.
• Excellent incident management and problem-solving capabilities.

Responsibilities

• Take end-to-end accountability for daily security service delivery across assigned sites.
• Ensure services meet contractual requirements, KPIs, SLAs and standards.
• Lead, coach and develop Site Managers, Supervisors and frontline teams.
• Manage recruitment, rostering, attendance, and workforce planning.
• Support performance management and disciplinary processes.
• Maintain site operations and ensure SOPs, standing orders and processes are followed.
• Respond to incidents, escalations, and operational risks with corrective actions.
• Maintain client relationships and address complaints and service issues.
• Ensure WHSE obligations, licensing, compliance and governance standards.
• Conduct site inspections, risk assessments and audits for readiness.
• Maintain accurate records and reporting; drive process improvements.

Skills

Leadership

Stakeholder management

Incident management

People management

Operational planning

Analytical thinking

Education

Security Licence

Driver's Licence

Job description

Certis Security Australia is seeking an Operations Manager to lead the safe and compliant delivery of security services across multiple sites. You will oversee end-to-end operations, ensuring contractual commitments are met and frontline teams are effectively deployed to maintain service quality.

You will coach Site Managers and Supervisors, manage workforce planning, and drive continuous improvement while maintaining strong client relationships and compliance with WHSE requirements.