National Hardware Growth & Strategy Lead

Csr; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Inclusive culture

Parental leave 14 weeks

Employee assistance program

Career development

Job summary

CSR is seeking an experienced Segment Manager - National Hardware to lead our national customer strategy and drive sustainable growth across key hardware accounts. This high-impact leadership role requires managing national partner relationships, negotiating commercial agreements, and guiding the National Accounts team.

Based in Melbourne, you will develop growth strategies within the Hardware channel, influence senior stakeholders including buyers and category managers, and collaborate across

Qualifications

• 10+ years in senior segment, channel or sales leadership roles.
• Experience with major national customers in FMCG, building products, trade, hardware or related industries.
• Proven success delivering growth strategies and revenue.
• Strong commercial acumen with pricing, contracts, negotiation.
• Ability to influence stakeholders including executives.
• Experience leading cross-functional teams.
• Strong analytical, planning, and relationship management skills.
• Tertiary qualifications in Business, Commerce, Marketing or related discipline preferred.

Responsibilities

• Developing and implementing growth strategies for key national Hardware customers.
• Driving execution of national strategies across regions and business units through effective stakeholder engagement.
• Leading the negotiation, implementation and management of National Account commercial agreements.
• Driving pricing strategy execution and overseeing National Account rebate governance and approvals.
• Managing promotional programs and major customer events, including trade shows, Expos and customer conferences.
• Managing CSR's position within key customers, including retail space negotiations and delivery against key retailer metrics such as GMROI.
• Overseeing merchandising programs and store execution through internal teams and external partners.
• Building and maintaining senior relationships with Buyers, Category Managers and executive customer stakeholders.
• Coordinating strategic engagement between customer leadership teams and CSR executives.
• Leading, coaching and developing the National Accounts team to build capability and deliver exceptional commercial outcomes.

Skills

Segment leadership

National accounts

Strategic planning

Pricing & negotiations

Stakeholder management

Team leadership

Analytical skills

FMCG/hardware experience

Education

Bachelor's degree in Business/Commerce/Marketing

Job description

CSR is seeking an experienced Segment Manager - National Hardware to lead our national customer strategy and drive sustainable growth across key hardware accounts. This high-impact leadership role requires managing national partner relationships, negotiating commercial agreements, and guiding the National Accounts team.

Based in Melbourne, you will develop growth strategies within the Hardware channel, influence senior stakeholders including buyers and category managers, and collaborate across