Segment Manager National Hardware

CSR; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Supportive culture

Parental leave

Learning & development opportunities

Job summary

CSR Springboard is seeking an experienced Segment Manager - National Hardware to lead our national customer strategy and drive growth across key hardware accounts. This is a high-impact leadership role requiring strategic thinking and strong commercial acumen.

You will manage national partner relationships, negotiate commercial agreements, oversee pricing and promotions, and lead the National Accounts team to deliver sustained revenue growth across regions and key retailer metrics.

Qualifications

• 10+ years in senior segment, channel or sales leadership roles.
• Experience with major national customers in FMCG, building products, trade or hardware.
• Proven ability to develop growth strategies delivering revenue.
• Strong pricing, contract management and negotiation experience.
• Experience engaging C-suite and cross-functional teams.
• Tertiary qualifications preferred.

Responsibilities

• Develop and implement growth strategies for national Hardware customers.
• Drive execution of national strategies across regions and business units.
• Lead negotiation, implementation and management of National Account commercial agreements.
• Drive pricing strategy execution and oversee National Account rebate governance and approvals.
• Manage promotional programs and major customer events, including trade shows and conferences.
• Build and maintain senior relationships with Buyers, Category Managers and executive customer stakeholders.
• Coordinate strategic engagement between customer leadership teams and CSR executives.
• Lead, coach and develop the National Accounts team to deliver exceptional commercial outcomes.

Skills

Senior leadership

Strategic segment

Stakeholder management

Analytical thinking

Negotiation

Education

Business/Commerce degree

Job description

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

The Opportunity:

CSR are seeking an experienced and commercially driven Segment Manager - National Hardware to lead our national customer strategy and drive sustainable growth across key strategic partnerships and H ardwa re accounts .

This is a high-impact leadership role responsible for managing strategic national partner relationships, negotiating commercial agreements, influencing senior stakeholders, and leading a high-performing National Accounts team.

As Segment Manager - National Hardware, you will develop and execute growth strategies that strengthen CSR's position within the Hardware channel and deliver long-term value for both CSR and our customers.

Key Responsibilities:

• Developing and implementing growth strategies for key national Hardware customers .
• Driving execution of national strategies across regions and business units through effective stakeholder engagement.
• Leading the negotiation, implementation and management of National Account commercial agreements.
• Driving pricing strategy execution and overseeing National Account rebate governance and approvals.
• Managing promotional programs and major customer events, including trade shows, Expos and customer conferences.
• Managing CSR's position within key customers , including retail space negotiations and delivery against key retailer metrics such as GMROI.
• Overseeing merchandising programs and store execution through internal teams and external partners.
• Building and maintaining senior relationships with Buyers, Category Managers and executive customer stakeholders.
• Coordinating strategic engagement between customer leadership teams and CSR executives.
• Leading, coaching and developing the National Accounts team to build capability and deliver exceptional commercial outcomes.

About You

To be successful in this role, you will bring:

• 10+ years' experience in senior segment strategic segment, channel or sales leadership roles.
• Strong experience managing major national customers within FMCG, building products, trade, hardware or related industries.
• Demonstrated success developing and executing growth strategies that deliver sustainable revenue outcomes.
• Exceptional commercial acumen with strong pricing, contract management and negotiation experience.
• Proven ability to influence and engage stakeholders at all levels, including C-suite executives.
• Experience leading cross-functional teams and driving alignment across complex organisations.
• Strong analytical, planning and relationship management capabilities.
• Tertiary qualifications in Business, Commerce, Marketing or a related discipline preferred.

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 14 weeks of paid parental leave and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands