Multi-Brand Service Manager | CSI & Team Leadership

Tynan Motors; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Birthday Leave

Loyalty Leave

Commission structure

Career growth

Job summary

Tynan Motors in Kirrawee, NSW, is seeking an experienced Service Manager to lead a multi-franchise service centre. Reporting to the Group Service Manager, you will manage a team of Service Advisors and oversee daily operations to deliver exceptional customer service.

You will coach and develop your team, delegate and schedule work, and ensure CSI targets are met, while actively communicating with customers about their vehicles and progress. ERA/Power experience is highly regarded.

Qualifications

• Proven experience as service manager or assistant service manager with multi-franchise exposure.
• Exceptional customer service skills.
• Strong organisational and time management abilities.
• Ability to think on your feet and solve problems quickly.
• Reliable, punctual and hardworking.

Responsibilities

• Hands on leading a team of Service Advisors
• Providing outstanding customer service by being the point of contact between the customer and our back of house
• Communicating to the customer around their vehicle
• Delegating and scheduling of work
• Coaching, developing and assisting your team where required
• Reporting through ERA
• Ensuring the team delivers outstanding customer service and CSI is achieved

Skills

Team leadership

Customer service

Time management

Problem solving

Reliability

Tools

ERA/ERA Net/Power

Job description

Tynan Motors in Kirrawee, NSW, is seeking an experienced Service Manager to lead a multi-franchise service centre. Reporting to the Group Service Manager, you will manage a team of Service Advisors and oversee daily operations to deliver exceptional customer service.

You will coach and develop your team, delegate and schedule work, and ensure CSI targets are met, while actively communicating with customers about their vehicles and progress. ERA/Power experience is highly regarded.