Service Manager | Multi Franchise

Tynan Motors; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Birthday Leave

Loyalty Leave

Commission structure

Career growth

Job summary

Tynan Motors in Kirrawee, NSW, is seeking an experienced Service Manager to lead a multi-franchise service centre. Reporting to the Group Service Manager, you will manage a team of Service Advisors and oversee daily operations to deliver exceptional customer service.

You will coach and develop your team, delegate and schedule work, and ensure CSI targets are met, while actively communicating with customers about their vehicles and progress. ERA/Power experience is highly regarded.

Qualifications

• Proven experience as service manager or assistant service manager with multi-franchise exposure.
• Exceptional customer service skills.
• Strong organisational and time management abilities.
• Ability to think on your feet and solve problems quickly.
• Reliable, punctual and hardworking.

Responsibilities

• Hands on leading a team of Service Advisors
• Providing outstanding customer service by being the point of contact between the customer and our back of house
• Communicating to the customer around their vehicle
• Delegating and scheduling of work
• Coaching, developing and assisting your team where required
• Reporting through ERA
• Ensuring the team delivers outstanding customer service and CSI is achieved

Skills

Team leadership

Customer service

Time management

Problem solving

Reliability

Tools

ERA/ERA Net/Power

Job description

Tynan Motors is one of Australia's largest and most respected Motor Groups and has been established in Australia for over 60 years. We are a multi-franchise dealership and Service Centre representing a growing portfolio of 15 + brands including; Mercedes-Benz, Subaru, Hyundai, Mitsubishi, Suzuki, Chrysler/Jeep/Dodge, Kia, LDV/RAM, MG, Mahindra, Renault, Chery, Geely and GAC! We proudly employ over 350 dedicated and professional staff across a vast variety of departments and locations covering the Sutherland Shire and Illawarra Region. The opportunities to join our vast team are endless as our company continues to expand; we are always seeking new and motivated individuals to join our team!

About the Role:

Reporting directly to our Group Service Manager; & working alongside another Service Manager, we are seeking an experienced manager to assist our daily operations of our service centre based in Kirrawee!

Responsibilities:

• Hands on leading a team of Service Advisors
• Providing outstanding customer service by being the point of contact between the customer and our back of house
• Confidently and accurately communicating to the customer around their vehicle
• Delegating and scheduling of work
• Coaching, developing and assisting your team where required
• Reporting through ERA
• Ensuring the team delivers outstanding customer service and CSI is achieved

About you:

• You will be an experienced service manager (or assistant service manager with multi-franchise experience and experience with the above responsibilities)
• ERA/ERA Net/Power Experience- highly regarded
• You will have proven experience assisting & leading a team
• Exceptional customer service skills
• Strong organisational and time management skills
• A ability to think on your feet and solve problems quickly
• A reliable, punctual and hardworking disposition

Why Tynan?

• Paid Birthday Leave! Have your birthday day off paid!
• Loyalty Leave - we reward loyalty with additional paid days off!
• Fantastic package & commission structure on offer
• Gain exposure working in a multi-franchise service department
• Join a supportive and collaborative management team
• Fantastic career opportunity!

Please note: Due to the high volume of applications we receive; only shortlisted candidates will be contacted. Thank you.