Motel Receptionist

QCWA KISSING POINT UNITS; Townsville City; On-site; AUD 42,000 - 52,000; Full time

Job summary

QCWA Kissing Point Units is seeking an accommodation receptionist to oversee day-to-day operations and deputise for the Manager and Supervisor as required. You will manage bookings, guest communications, and cash handling with accuracy.

Responsibilities include maintaining GuestPoint and other booking tools, ensuring cleanliness and service standards, coordinating with staff, and supporting late shifts when needed. A proactive, detail‑oriented team player is essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to work in a small team and support colleagues.
• Proven ability to manage tasks and meet deadlines.

Responsibilities

• Have complete operational knowledge of the accommodation department including layout, services, linen systems and personnel structure.
• Maintain communication with guests and staff.
• Ensure high standards of service and customer care.
• Keep Booking Software GuestPoint accurate and familiarise with other tools.
• Maintain invoicing accuracy and follow up with debtors.

Skills

Communication

Attention to detail

Teamwork

Time management

Tools

GuestPoint

Word

Outlook

Excel

Job description

An accommodation receptionist to carry out all departmental duties as specified by the Manager and Supervisorr overseeing the day to day operation ensuring the highest possible standards and to deputise for them in their absence.

Key responsibilities

• Have complete operational knowledge of the accommodation department including geographical layout, services provided, linen systems, general controls and personnel structure
• Maintain highest level of communication with all guests and staff
• Ensure the highest standards of service and customer care are always offered
• Ensure the Booking Software, GuestPoint is accurate at all times and be familiar with all other booking agent tools
• Maintain accuracy with invoicing, applying payments and following up with debtors
• Perform daily reconciliation of cash on hand and assist with banking requirements
• Monitor and maintain cleanliness in rooms, storage areas, rest rooms and public areas
• Assist with lost property items queries, tend to any special requests or requirements by guests
• Maintain the laundry service and empty the cash from the machines in conjunction with Manager and Supervisor's guidance
• Assist with after hour service when on duty as required by Manager and Supervisor absence

About you

• Working experience within Motel Management and small team environments
• Advanced level of computer skills in GuestPoint, particularly Word, Outlook, Excel, as well as document management and rostering systems
• Self-directed, motivated, and flexible
• Attention to detail and accuracy
• Ability to work coherently as part of a team, sharing tasks and working cooperatively
• Ability to relate to a broad cross section of people and build and actively maintain working relationships
• Ability to define tasks, set priorities and coordinate activities to meet competing deadlines
• Excellent written and verbal communication skills including maturity, patience, tact, information dissemination, presentation, and reporting
• Willingness to travel and be flexible with hours when required