Motel Manager

PS Invest PTY LTD; Yass Valley; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Training opportunities

Flexible scheduling

Inclusive work environment

Onsite accommodation

Descripción de la vacante

PS Invest PTY LTD is seeking a Motel Manager to join our hospitality team in Yass NSW. This full-time role serves as the first point of contact for guests, delivering exceptional customer service and ensuring smooth day-to-day operations at our motel.

You will greet guests, manage check-ins/outs, coordinate room allocations, handle enquiries and maintain records with a focus on guest satisfaction in a live-in onsite setting.

Formación

• Proven experience as a Motel Manager.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Proficiency with motel management software (training provided).

Responsabilidades

• Greet guests on arrival with a warm, professional welcome.
• Process check-ins and check-outs accurately.
• Manage room allocations and handle special requests.
• Handle guest enquiries and resolve complaints professionally.
• Process payments and manage front desk cash.
• Book accommodations and advise on local attractions.
• Maintain guest information records.
• Keep the front desk tidy and welcoming.
• Answer calls and email enquiries.
• Coordinate with housekeeping and maintenance teams.
• Perform general administrative duties for front office operations.
• Stock handling and ordering weekly or monthly.
• Perform laundry duties as part of the role.

Conocimientos

Guest service

Communication

Organisation

Cash handling

Front desk

Teamwork

Computer literacy

Herramientas

Motel software

Descripción del empleo

PS Invest PTY LTD is seeking a Motel Manager to join our hospitality team in Yass NSW. This is a full-time position that serves as the first point of contact for our guests, playing a crucial role in delivering exceptional customer service and ensuring smooth day-to-day operations at our motel. As a Motel Manager, you will be the facade of our establishment, responsible for creating welcoming first impressions and maintaining high standards of guest satisfaction.

What you'll be doing

• Greeting guests upon arrival and providing a warm, professional welcome to the motel
• Processing check-ins and check-outs efficiently whilst maintaining accuracy with bookings and records
• Managing room allocations and responding to special requests from guests
• Handling guest enquiries and resolving complaints professionally and courteously
• Processing payments and managing the front desk cash register
• Booking accommodation for guests and answering questions about local attractions and services in the area
• Maintaining detailed records of guest information and preferences
• Ensuring the front desk area remains tidy, organised and welcoming
• Answering telephone calls and responding to email enquiries
• Liaising with housekeeping and maintenance teams to ensure guest satisfaction
• Performing general administrative duties and assisting with front office operations.
• Stock handling and order as required monthly or weekly
• will require to perform laundry duties as part of the role.

What we're looking for

• Proven experience as a Motel Manager is must.
• Excellent communication and interpersonal skills with the ability to engage confidently with diverse guests
• Strong organisational abilities and attention to detail when managing bookings and records
• Proficiency in using computer systems and motel management software (training provided if necessary)
• Ability to remain calm and professional when handling guest complaints or challenging situations
• A friendly, welcoming demeanour and genuine passion for delivering outstanding guest service
• Reliability and punctuality with the flexibility to work including weekends and public holidays
• Basic numeracy skills for handling cash transactions and billing
• Ability to work both independently and as part of a collaborative team

What we offer

• PS Invest PTY LTD is committed to creating a supportive and rewarding workplace for our employees.
• We offer competitive remuneration, ongoing training and development opportunities to help you advance your career in hospitality.
• We value work-life balance and aim to provide flexible scheduling where possible.
• Our team enjoys a positive, inclusive work environment where your contribution is recognised and appreciated.
• This is an onsite live in role accomodation is provided.

About us

PS Invest PTY LTD operates quality motel accommodation in regional New South Wales. We are dedicated to providing guests with comfortable, welcoming experiences and maintaining high standards of hospitality. Our team is passionate about delivering exceptional service and creating memorable stays for our visitors. We pride ourselves on our friendly atmosphere, attention to detail, and commitment to excellence in all aspects of our operation.

If you are enthusiastic about hospitality and guest services, we would like to hear from you.